Remote Business Center Agent

Lufthansa Services (Thailand) Ltd. a company of the Lufthansa Group, an aviation group with global operations covers the areas of passenger transportation, airfreight, and airline services. Currently we employed over 400 professionals providing airline ground services e.g. full range of passenger services, flight operations and cargo supervision at Suvarnabhumi International Airport and Bangkok Head Office. Our 20 years experienced, and exceptional services result an increasing range of business and customers. And due to our organization’s growth, we would like to invite experienced candidates and fresh graduates to join professional service team, for a position:
General Responsibilities:

Rebooking and Reissue Processing

Handling excess baggage charge and all other charges

Notify passengers / agents via email, phone, text message

Offer customer / agent alternative solutions

Reservations, service and sales of LHG products and its cooperation partners

Ensure all passenger services are provided within Lufthansa Group quality standards

Follow required safety and security procedures in accordance with all company guidelines and regulatory requirements

Project aprofessional and congenial personality for daily interaction with customers and customer service team members

Qualification:

Bachelor’s Degree

Fluent in English (TOEIC 650+)

German language is an advantage

Good perception and adaptability

Intercultural competence

Good PC user know-how

Ability for shift work; early mornings, late nights, weekends and holidays.

Required documents

Resume

Recent Photographs

Copy of Transcript and Education Certificate

Copy of TOEIC Certificate (valid for 2 years from the test administration date)

Copy of Thai ID Card

Please apply via Apply now

Mention in Subject Line as ‘Applicationfor Remote Business Center Agent position -your name’‘ • Attach supporting document to;

Lufthansa Services