Position Overview:
We are seeking an experienced and dynamic Remote Campus Manager to oversee and manage a complex, remote campus with a large permanent staff in residence. The ideal candidate will have a proven track record in managing remote operations, be well-versed in logistics and procurement processes, and possess excellent people management skills. They must have a strong understanding of service delivery principles for foreign guests, be adept at community engagement, and demonstrate resilience in dealing with extended periods on-site. This position requires a strategic thinker with at least 10 years of experience in a similar role.
Key Responsibilities:
Campus Operations Management:
Oversee daily operations of the remote campus, ensuring seamless functionality and service delivery.
Manage a large, permanent staff in residence, fostering a productive and supportive work environment.
Ensure compliance with organizational policies, safety protocols, and local regulations.
Logistics and Procurement:
Develop and implement efficient logistics and procurement strategies to support campus operations.
Oversee the sourcing, purchasing, and delivery of goods and services required for campus sustainability.
Maintain accurate inventory records and ensure timely replenishment of supplies.
Staffing and People Management:
Design and implement staffing rosters to optimize efficiency and control overtime.
Provide leadership, training, and mentorship to staff, fostering professional growth and high morale.
Address employee concerns and mediate conflicts to maintain a harmonious work environment.
Service Delivery for Local and International Guests:
Ensure the highest standards of hospitality and service delivery for foreign guests.
Coordinate with relevant departments to address guest needs and feedback promptly.
Maintain a welcoming and culturally sensitive environment for diverse visitors.
Community Engagement:
Act as a liaison between the campus and the local community, fostering positive relationships.
Engage with community leaders and stakeholders in a sensitive and respectful manner.
Implement initiatives that promote mutual understanding and cooperation.
Collaboration with Leadership:
Work closely with the support office and senior leadership to align campus operations with organizational goals.
Provide regular reports on campus performance, challenges, and opportunities.
Participate in strategic planning and decision-making processes.
Adaptability to Remote Environment:
Demonstrate resilience and adaptability to long periods of residence on-site.
Develop contingency plans to address challenges specific to remote operations.
Promote a culture of self-sufficiency and teamwork among staff.
Budgetary Planning and Control:
Work with FOM in preparation of annual budgets for the campus operations/ & CAPEX.
Support in implementation and compliance of approved budgets including performance tracking with support of Finance and Procurement.
Develop and implement measures to control stock movement, asset management among others.
Ensure timely accountability of Campus imprest and those extended to direct reports.
Support implementation of financial controls and measures on the use of the Navision Serenic system for operational efficiency.
Qualifications and Experience:
A bachelor’s degree or diploma, preferably in Sales/ Marketing/Business Management.
A minimum of 10 years of experience in a similar role, preferably managing complex remote campuses.
Extensive knowledge of logistics and procurement processes.
Strong people management skills with a proven ability to lead and inspire teams.
Solid understanding of service delivery principles, particularly for foreign guests.
Experience in community engagement, with a track record of fostering positive relationships.
Demonstrated ability to design and manage efficient staffing rosters.
Excellent communication and interpersonal skills.
High level of cultural sensitivity and emotional intelligence.
Resilient, resourceful, and capable of thriving in remote and challenging environments.
A working knowledge of the ERP system. The use of Microsoft Navision will be an added advantage.
Work Environment:
This role requires long periods of residence on-site at the remote campus.
The position involves regular interaction with diverse teams, foreign guests, and the local community.
Candidates must be prepared to handle the physical and emotional demands of remote work.
Method of Application
Interested and qualified candidates should forward their CV to: [email protected] using the position as subject of email.
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