Solution Explorer
Responsibilities & Context:
Solution Explorer is an innovative IT company focused on web and software development services. As part of our commitment to excellent client experience, we are expanding our remote team for day and night shifts. We seek energetic and service-minded individuals to join as Client Support Executives in a call center/BPO environment serving international clients.
Work hours: 5 days a week (8 hours per day)
Shift: Night(2), Day (1)
Special Requirement: Must be fluent in English (No Exception).
Job Responsibilities
Handle inbound and outbound client calls, SMS, and online messages (chat/email) professionally.
Please respond quickly to customer questions about our web and software development services.
Generate and qualify leads through outbound communication (no hard sales).
Maintain accurate records of all customer interactions using CRM or a support ticket system.
Provide timely solutions to client issues and ensure high client satisfaction.
Coordinate with technical and sales teams on specific client queries or escalations.
I want you always to maintain positive, empathetic, and professional communication.
Job Location: Remote (Anywhere from Bangladesh)
Education Requirements:
Bachelor/Honors
Masters
Educational qualifications may be relaxed for experienced candidates.
Experience:
At least 1 years
The applicants should have experience in the following business area(s): Software Company,IT Enabled Service,BPO/ Data Entry Firm,Call Center,E-commerce,Business-to-Business (B2B) Software and Services Startup
Freshers are also encouraged to apply.
Additional Job Requirements:
Freshers are also encouraged to apply.
Experience in a call center, BPO, or customer/client support experience.
Basic technical experience in the website and software areas is a plus.
Ability to work independently, handle pressure, and manage time efficiently from a remote setup.
Skills & Expertise:
Call Center,Call Centre Management,Call Centre Supervision/ Management,Customer Relation,Customer Support/ Client Service,International Call Center,Live Chat,Online Customer Service,Sales & Marketing,Web Developer/ Web Designer
Compensation & Other Benefits:
Weekly 2 holidays
Salary Review: Yearly
Festival Bonus: 2
Weekly 2 holidays Salary Review: Yearly Bonus: Performance Bonus Festival Bonus: 2 On-time salary (1- 5th)
Company Information:
Solution Explorer is a growing technology company based in Bangladesh, dedicated to delivering innovative digital solutions to modern businesses. We specialize in building high-quality web and mobile applications that streamline operations, enhance customer experiences, and drive real business value.
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