Remote Customer Service Representative

Company Description
At Rowan Energy Norway, we prioritize safety, environmental responsibility, and operational excellence. Our team of highly skilled professionals is driven by a shared vision of delivering superior results while minimizing our ecological footprint. By adhering to strict industry standards and employing advanced technologies, we strive to achieve the highest levels of operational efficiency and environmental stewardship.
Our company name, Rowan Energy Norway, embodies our commitment to growth, resilience, and adaptability. Just as the rowan tree symbolizes strength and protection, we aim to be a steadfast presence in the energy industry, providing reliable and sustainable solutions for our clients and partners.
Job Description
We are seeking a dedicated and experienced Remote Customer Service Representative to join our team. The ideal candidate will have excellent communication skills, a positive attitude, and a passion for providing exceptional customer service. This is a work from home job that can be done remotely.
Responsibilities:
– Respond to customer inquiries via phone, email, and chat in a timely and professional manner
– Resolve customer complaints and issues effectively and efficiently
– Provide product information and assistance to customers
– Process orders, returns, and exchanges accurately
– Collect overdue payments for the company and handle debt collection procedures
– Maintain customer records and update information as needed
– Collaborate with other team members to ensure customer satisfaction
Requirements:
– High school diploma or equivalent
– Proven customer service experience
– Excellent communication and interpersonal skills
– Strong problem-solving abilities
– Ability to work in a fast-paced environment
– Proficiency in Microsoft Office and CRM software
Qualifications
– High school diploma or equivalent
– Proven customer service experience
– Excellent communication and interpersonal skills
– Strong problem-solving abilities
– Ability to work in a fast-paced environment
– Proficiency in Microsoft Office and CRM software
Additional Information
If you are passionate about delivering exceptional customer service, including collections, and thrive in a remote work environment, we would love to hear from you. Please submit your resume and cover letter

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