Overview:
Must reside in the state of Alabama
Qualfon company, is hiring immediately for customer service professionals to work from home (100% remote) fielding inbound calls from our customers regarding their benefits and claims. Our Customer Service Representatives will have virtual paid training from their home in Alabama.
Our Qualfon Mission:
Our mission is to be the Best and make each person’s life better to pursue their total vocation, create and ever-growing number of career development opportunities, and be the partner of choice for all our clients.
Further your education and earn a college degree through our Qualfon University scholarship program
FREE access to personal and professional support through the Qualfon care coaches
Medical, dental benefits, vision, and life & accident insurance for full time employees
Opportunities to earn additional income through incentives.
Paid time off.
We lead by example to ensure our amazing team members and supervisors embrace and live the Qualfon Mission & Values.
Responsibilities:
Respond to inquiries via inbound and outbound service; telephone interactions to address a variety of customer inquiries in a consistently polite manner
Main type will be handling basic Eligibility and Benefits questions to dental Providers
Forwarding specific inquiries as directed for priority resolution
Documenting each encounter/resolution in the computer tracking system
Strong capacity to retain information
Aptitude to deliver on all customer requests/concerns with a friendly and professional demeanor.
Enjoy working in a fast-paced, and at times, hectic environment while maintaining a professional attitude
Self-motivated and able to work independently and adhere to assigned schedule with minimal assistance
At ease with multi-tasking in several computer applications at once while holding a conversation with a customer.
Qualifications:
What skills you will need
One-year previous call center
Ability to attend 100% classroom training program
Dental Care industry experience and knowledge considered a strong advantage
Passion to meet or exceed performance goals
Working in a time-sensitive environment
Computer savvy and can resolve minor technical issues with minimal assistance
Work at Home Requirements
This opportunity REQUIRES that you have the following equipment to perform the job:
Desktop or Laptop (Apple/Mac, Tablets or Smart devices, Windows
Mini PCs, Chromebook and Android systems are NOT compatible
Operation system – Windows 11
Webcam-Video available
The computer must have at least 8GB of RAM and a Processor speed – i3 4th generation or better
High-speed Internet via wired ethernet connection, no Wifi, Satellite or Hot spot
Upload speed of 3 Mbps; Download speed of 10 Mbps
The Internet service provider (ISP) must be highly stable with 1% or less packet loss
Latency under 100ms.
USB headset with noise-canceling microphone (Jabra, Plantronics, or Logitech recommended) 3.5 mm headsets and gaming style headsets are not approved.
Must have available cell phone, tablet or landline required for Multifactor authentication
Will require Two monitors or one 32” or larger monitor
If you want to test your systems, please click the link below:
EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.
To complete a Voluntary Self-Identification of Disability Form, please visit our website at Qualfon. com/https://jobs.qualfon.com/
Qualfon is an equal employment opportunity employer. Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability.
Contact [email protected] to discuss reasonable accommodations.
Pay Range: USD $15.00 – USD $15.00 /Hr.
Qualfon
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