Cross Border Talents
Location: Bulgaria (Hybrid/Remote)
Schedule: Monday to Saturday
40 hours per week and 8 hours per day
Working hours: 11:00 AM – 8:00 PM
Note: Only local candidates will be considered.
About the Role:
We are looking for a Customer Service Representative fluent in Portuguese and English to join our team in Bulgaria. This is a hybrid/remote position, ideal for those who enjoy helping people and want to grow their skills in a supportive environment.
Responsibilities:
Provide excellent customer service via phone, email, and chat in Portuguese.
Assist customers with questions about products, services, and orders.
Resolve customer issues efficiently or escalate them to the appropriate team.
Maintain accurate and up-to-date records of customer interactions.
Collaborate with the team to enhance customer satisfaction.
Requirements:
Fluency in Portuguese (written and spoken) is essential.
Good command of English for team communication.
Strong communication and problem-solving skills.
Basic computer skills and ability to work with customer support tools.
Flexibility to work Monday to Saturday, 11:00 AM – 8:00 PM.
Must be based in Bulgaria.
What We Offer:
Competitive salary and benefits package.
Flexible hybrid/remote work options.
Comprehensive training and development programs.
A positive and friendly work environment with supportive colleagues.
Cross Border Talents
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