Transworld Systems Inc.
Overview:
Please Note: After the submission of your application, you will receive an email to complete a virtual interview via our online interviewing platform/tool, “Verint”. This online interview must be completed for prompt consideration of employment applications as it takes the place of an in-person/telephone interview.
Work Location: This is a remote/work from home position (Must be located in Augusta Georgia area)
Compensation: $15.00/hour
Paid Training Start Date: Monday, January 13, 2025
Training Hours: Monday – Friday: 6am – 3pm MST/9am – 6pm EST
Hours of Operation (following training): Monday – Friday: 6am – 3pm MST/9am – 6pm EST
*Please note: During Training, you will be assigned a set work schedule within the indicated hours of operation listed above.
Build Your Future! Come join our thriving team as a Remote Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.
Why should you consider TSI-CXBPO (part of TSI family of companies)?
Work from home
Paid training
Team-oriented work environment
Growth opportunity
Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!
Responsibilities:
In This Role, You Will:
Assist customers with delinquent accounts according to various state guidelines
Determine what type of agreements a customer is qualified for
Ensure all systems are updated to reflect the agreement
Provide detailed explanations of account status to customers
Key Results Areas:
Average Inbound Handle Time of 4:30 (average talk time while on a call)
Average Quality Assurance score of 80%
Exceed Utilization of 85% (productivity measure of time spent on calls)
Qualifications:
Ideal Candidate Qualifications:
The ideal candidate has to be detail oriented and have the ability to organize and prioritize work and meet strict deadlines as well as the ability to effectively communicate with outside parties. Effective call handling skills and high levels of professionalism are required. A strong focus on exemplary shift attendance is required. One to two years’ experience working in a call center environment is preferred. The candidate has to be proficient with Microsoft applications, and have the ability to learn software applications. A high school diploma or equivalent is required; Associates degree or some college coursework preferred.
For Remote Positions: The minimum internet speed requirements for remote work are as follows:
Broadband internet connection (No DSL, or Dial Up)
Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
Speed Test Results: 25 mbps download, 20 mbps upload
Note:
*Camera requirements – Cameras are required to be on during training from start to end of each shift (not including breaks and lunches)
This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.
We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.
TSISP
Pay Range: USD $15.00 – USD $15.00 /Hr.
Transworld Systems Inc.
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