Who We Are
Service Specialties, Inc. was founded in 1979 and remains committed to the values that have helped us grow from a small family-owned service business to a leading Northern Virginia residential HVAC and Plumbing contractor.
Positions Schedule
Monday: In the Chantilly office 8AM-5PM (one hour lunch break)
Tuesday-Friday: Remote work from home 8-5PM (one hour lunch break
Job Role
We are seeking a Customer Service Representative/Dispatcher that is positive, detail-oriented, and wants to join a successful team in Chantilly, VA. The CSR/Dispatcher’s duties include but are not limited to:
Dispatching service technicians according to their schedule
Answering incoming service calls and adjusting technician s schedule as needed
Resolving customer issues in a prompt and courteous manner
Maintain customer satisfaction by investigating concerns, routing them to the proper staff and responding to special requirements
Match type of service required with availability, location and duration of service to maximize productivity, profitability and efficiency
Making outbound calls to keep the schedule filled and maintain the Company’s membership base
Being a good teammate to coworkers
Educating customers on our Membership benefits to make them a lifelong customer
Requirements
Previous experience in a call center
Must be able to type ~70 wpm
MUST like talking with people and making them happy by using great communication skills
Ability to work independently as well as within a team
Be familiar with main cities and locations in Northern Virginia
Must be detail oriented and have the ability to think proactively
Remote Work Requirements
SSI will provide a laptop and cell phone but candidates must provide:
High Speed internet
Quiet Workspace with minimal background noise
Compensation
This job role is between $16-$19/hr based on experience
There are a lot of commission opportunities for this position as well which average an additional $100-$1000+ per month
Benefits
Medical, Dental, Vision, STD, LTD & Life Insurance
401k retirement with match
7 Paid Holiday s per year
Paid Vacation & Personal Days
Continued education with periodic classes
Service Specialties
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