RD APPLIANCE SERVICE, CORP.
Benefits:
401(k) matching
Bonus based on performance
Company parties
Competitive salary
Paid time off
RD Appliance Service, Corp. is a family owned and operated business serving Long Island since 1963. We are are seeking a customer service representative. As a CSR you are the front line of our team. Exemplifying our code of values, you show respect and courtesy to all customers and employees. The core values of our company are Honesty, Integrity, Professionalism, Technical Expertise and Mutual Respect.
We set the standards for professionalism and expertise in our industry and strive to provide the highest quality appliance service in our area. We service most brands of appliances but primarily focus on high end brands.We are factory authorized for many high end brands. The expectations are high for our employees but we go out of our way to provide a positive work culture and an environment that is friendly and upbeat.
If you are an experienced CSR, scheduler or dispatcher and are looking to work for an organized, well structured and professional service company this is the place for you. This position is right for you if you have proven communication skills with supervisors, employees, and customers.
Responsibilities:
Answer phones
Enter new customer info
Schedule and route service calls
Handle customer inquiries and concerns
Provide information about services
Troubleshoot and resolve issues and concerns
Document and update customer records based on interactions
Develop and maintain a knowledge base of the evolving products and services
Answer scheduling and/or routing questions from technicians
Process credit card payments
Required Qualifications:
Professional phone etiquette
Ability to prioritize and multitask
Positive and professional demeanor
Attention to detail
Excellent written and verbal communication skills
Organizational Skills
Computer Skills
Desired Qualifications:
Experience with scheduling and routing service calls
Experience with Service Titan software
Geographical knowledge of Long Island and NYC
Appliance repair service knowledge
General home appliance knowledge
Benefits:
Paid vacation, sick and personal time
10 paid holidays
401K
Hours:
Monday – Friday
8 am – 4:30 pm Eastern Standard Time
This is a remote position.
RD APPLIANCE SERVICE, CORP.
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