Remote Customer Support Manager

Company Description
At Rowan Energy Norway, we prioritize safety, environmental responsibility, and operational excellence. Our team of highly skilled professionals is driven by a shared vision of delivering superior results while minimizing our ecological footprint. By adhering to strict industry standards and employing advanced technologies, we strive to achieve the highest levels of operational efficiency and environmental stewardship.
Our company name, Rowan Energy Norway, embodies our commitment to growth, resilience, and adaptability. Just as the rowan tree symbolizes strength and protection, we aim to be a steadfast presence in the energy industry, providing reliable and sustainable solutions for our clients and partners.
We are proud to be based in Norway, a country renowned for its rich energy resources and commitment to environmental sustainability. With our headquarters strategically located in Norway, we are well-positioned to leverage the region’s expertise and contribute to the country’s energy sector growth.
Job Description
We are seeking a highly motivated and experienced Remote Customer Support Manager to join our team. The ideal candidate will be responsible for managing a team of customer support representatives and ensuring exceptional customer service delivery. Additionally, the Customer Support Manager will handle debt collections and overdue payments for delinquent customers.
Responsibilities:
– Manage and lead a team of remote customer support representatives
– Develop and implement customer service policies and procedures
– Monitor team performance and provide coaching and feedback
– Handle escalated customer inquiries and issues
– Analyze customer feedback and implement improvements to enhance customer satisfaction
– Collaborate with other departments to ensure a seamless customer experience
– Manage debt collections and overdue payments for delinquent customers
Requirements:
– Proven experience in a customer support management role
– Excellent communication and leadership skills
– Strong problem-solving abilities
– Ability to work effectively in a remote team environment
– Experience with customer support software and tools
– Bachelor’s degree in Business Administration or related field (preferred)
Benefits:
– Competitive salary
– Remote work flexibility
– Health and wellness benefits
– Professional development opportunities
Qualifications
– Proven experience in a customer support management role
– Excellent communication and leadership skills
– Strong problem-solving abilities
– Ability to work effectively in a remote team environment
– Experience with customer support software and tools
– Bachelor’s degree in Business Administration or related field (preferred)
Additional Information
Please submit your resume and a cover letter outlining your qualifications and experience and our recruitment team will contact you with details

Jobs for Humanity