Position: Contact Centre Agent (Dutch + English)
Location: remote in Bulgaria
Work Schedule:
Full-time with flexible shifts.
Compensation:
Competitive salary with performance-based bonuses.
Benefits:
Medical and dental insurance.
Life insurance.
Additional allowances.
Key Responsibilities:
Handle customer inquiries via phone, email, and chat in a timely and professional manner.
Troubleshoot and resolve issues, providing clear and efficient solutions.
Maintain accurate and up-to-date customer records.
Collaborate with the team to ensure exceptional customer service.
Identify opportunities for improving customer satisfaction and share insights with the team.
Qualifications:
Native or C2-level proficiency in Dutch.
Strong communication skills in English.
Previous experience in customer service or contact centres is advantageous.
Excellent problem-solving skills and attention to detail.
Ability to quickly learn and adapt to new computer systems and tools.
Cross Border Talents
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