EU Recruits
Remote German Customer Service Representative
Location: Braga, Portugal (Remote)
Start Date: 4th September 2025
Schedule: Monday to Sunday 24/7 (rotative shifts)
Days Off: 2 rotative days per week
Employment Type: Full-time, Permanent
About the Role
We are looking for German-speaking Customer Service Representatives to support one of the worlds leading automotive brands. If you’re passionate about customer experience, tech-savvy, and looking to join a dynamic and international team this role is for you!
As a key part of our customer support team, you will provide top-quality assistance via phone, email, or chat to German-speaking customers, handling a wide range of inquiries related to the brand.
Your Responsibilities:
Handle incoming customer inquiries in German via phone, email, and chat
Provide accurate information about services, vehicles, and processes
Troubleshoot and resolve customer issues with professionalism and efficiency
Maintain customer records and ensure high-quality interactions
Follow internal procedures and escalate complex cases when needed
Requirements:
Native or fluent in German (C2 level)
Good English skills (B2 level)
Previous experience in customer service is a plus
Comfortable with 24/7 shift rotations
EU citizenship or valid work permit for Portugal
Good communication skills and a problem-solving mindset
Compensation & Benefits:
Competitive Salary
Relocation assistance and shared accomodation provided
Monthly Bonus
Meal Allowance
Braga Location Bonus
Private Health Insurance from Day 1
Full remote work within Portugal
Training provided and career growth opportunities
Why Join Us?
Work with a premium automotive brand
Remote flexibility from anywhere in Portugal
Stable, long-term opportunity in a multicultural environment
Be part of a team that values quality, excellence, and customer satisfaction
Competitive Salary
Relocation assistance and shared accomodation provided
Monthly Bonus
Meal Allowance
Braga Location Bonus
Private Health Insurance from Day 1
Full remote work within Portugal
Training provided and career growth opportunities
EU Recruits
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