Are you fluent in German and passionate about customer service? Join a well-known Rental Car Company project as a Customer Service Representative and assist customers with their inquiries in a dynamic and rewarding environment!
Location: Remote from mainland Portugal
Start Date: May 15, 2025
Contract Type: Permanent (3-month trial period)
Responsibilities:
– Assist customers via phone, email, and chat regarding rental services
– Resolve inquiries related to reservations, billing, and policies
– Provide outstanding customer support and ensure customer satisfaction
– Work in a rotational shift schedule (including weekends)
Working Hours: 40 hours/week, 8 hours/day, following rotational shift pattern distributed in the following hours:
– Monday to Friday: rotational shifts between 07:00 AM 08:00 PM
– Saturday: 08:00 AM 04:00 PM
– Sunday: 08:00 AM 05:00 PM
– Two rotational days off per week
Required Documents:
– EU ID or Residence Card for Portugal
– Manifestação de Interesse / Expression of Interest
– Job-seeking visa
Requirements:
– Fluency in German (C2 level or above), written and spoken
– Good command of English (B2 level or above), written and spoken
– Previous experience in customer service is an advantage but not mandatory
– Strong communication and problem-solving skills
– Ability to work in a fast-paced environment and handle customer inquiries efficiently
– Basic computer skills and ability to learn new systems quickly
– Availability to work in rotational shifts, including weekends and holidays
– Must be based in mainland Portugal-anywhere apart from Lisbon Metropolital area (no relocation assistance is provided for this role; if you need relocation, please apply and mention it separately and we will be able to offer you a different role with relocation help 🙂
If you’re ready to take on this exciting opportunity, apply today by sending your up-to-date CV in English!
Salary & Benefits:
– Initial paid training period
– Base Salary: EUR 1,030 (paid 14 times)
– Extras for working on Sundays and public holidays
– Performance Bonus: EUR 120 per month, paid 12 times a year
– Complexity Bonus: EUR 30 per month, paid 12 times a year
– Meal Allowance: EUR 7.23 per working day , net, paid in a meal card (approx. 159 per month, net)
– Health Insurance: Paid by the employee for the first 6 months, then fully covered
Cross Border Talents
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