Cross Border Talents
Starting Date: January 6, 2024
Work Schedule: Monday to Saturday, 10:00 AM to 7:00 PM (2 rotational days off)
About the Role
We are seeking a Polish-speaking Customer Support Specialist to join our team in Bulgaria. This role involves assisting customers with inquiries and ensuring a high level of satisfaction with our services. The successful candidate will be trained to provide professional and efficient customer support, demonstrating excellent communication skills in both Polish and English.
Responsibilities:
Respond to customer inquiries via email, chat, and phone in Polish and English.
Provide accurate information about products and services.
Troubleshoot and resolve customer issues in a timely manner.
Maintain a professional and empathetic attitude while interacting with customers.
Escalate complex issues to the appropriate team when necessary.
Document interactions and resolutions in the company CRM system.
Requirements:
Proficiency in Polish (B2) and English (B2) (both written and spoken).
Strong communication and problem-solving skills.
Ability to work independently and manage time effectively.
Basic computer literacy and familiarity with CRM tools is a plus.
Availability to work Monday to Saturday with rotational days off.
What We Offer:
Competitive salary
Comprehensive 2-week training program to set you up for success.
Flexible working environment with the option to work from home.
Opportunity to develop your skills in a supportive and dynamic team.
Additional Information:
No relocation support provided.
Candidates must already reside in Bulgaria.
Cross Border Talents
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