PLACE VALUE
We are seeking a motivated and experienced individual to join our Customer Support team as a Remote Live Chat Support. In this role, you will be responsible for providing real-time assistance to customers through live chat, resolving their queries and issues efficiently. If you have excellent communication skills and enjoy helping others, we want to hear from you!
Responsibilities:
Engage with customers via live chat to provide support and assistance
Resolve customer issues and complaints in a timely and professional manner
Identify customer needs and recommend appropriate solutions
Escalate complex issues to the appropriate department for resolution
Maintain accurate and detailed records of customer interactions
Qualifications:
Previous experience in customer service or support role
Excellent written and verbal communication skills
Ability to multitask and prioritize in a fast-paced environment
Strong problem-solving skills and attention to detail
Proficiency in using live chat software and CRM systems
Skills:
Customer service orientation
Empathy and patience
Ability to work independently and as part of a team
Adaptability and flexibility
Time management and organizational skills
Compensation Range: $68.5K – $72K
PLACE VALUE
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