Ken Garff
The Ken Garff Listening Center is a contact center that is currently looking for Remote Outbound Appointment Coordinators!
Great work schedule! Listening Center is open from 6 AM to 7 PM Mountain time Monday – Friday, 8 AM to 4:30 PM Mountain Time Saturdays—closed Sunday.
Shifts Offered:
9:30-6:00 PM Mountain Time.
Here’s what you’ll be doing:
Making outbound calls to current Ken Garff customers. No cold calling.
Establish and maintain great customer relationships.
Determine customer’s current vehicle needs and schedule appointments for them with the dealership sales departments.
Document conversations and update customer records.
Be a team player and uphold the Ken Garff’s standards of professionalism and integrity.
All calls are recorded and monitored for quality services
The Location
This position is US-Remote. Ken Garff Listening Center can employ in states where Ken Garff Automotive, LLC is registered. Currently, we are only accepting applications for remote work in the following states: Utah, Nevada, Iowa, Texas, and Arizona. This list is continuously evolving and being updated, please check back with us at a future date if the state you live in is not listed.
Network Requirements:
Hardwired Internet (Ethernet cable connection only)
50 Mbps download speed minimum
20 Mbps upload speed minimum
40 ms latency maximum
Equipment Requirements:
Must provide your own equipment
Windows PC desktop with Intel i5 processor – 2430M at 2.40GHz or processor better or equivalent, 8GB of RAM available, and working webcam
Anti-Virus protection software. Windows Defender is acceptable so long as you keep it updated.
USB wired Headset with microphone.
Dual computer monitors
Apple products, laptops, and Chromebooks not accepted
Smart Phone (Any Manufacturer)
Qualifications:
Positive, energetic, enthusiastic, and service oriented.
Must meet network and equipment requirements
Proficient computer skills, capability to manage multiple systems, and able to type 30 + wpm
The ability to help solve customer problems
Excellent problem-solving and communication skills. (Written and verbal)
Ability to multitask, organize & prioritize—in other words, work smart.
Previous customer service or call center experience a plus.
Must have a designated work space that is free of distraction with little to no background noise.
High School Diploma or equivalent
Must be 18 years or older and authorized to work in the U.S.
Must work from approved Location.
Benefits for working at Ken Garff Listening Center:
Enjoy a fast paced work environment, with little to no boring dead time whilst taking calls.
Earn a college degree, no cost to you! Powered by Degrees@Work
Paid training—we care about your success.
Real career growth at a nationwide automotive powerhouse
Paid Time Off
Set schedules provided provided during the end of training.
Every other weekend off (Saturday and Sunday)
Great benefits package: Medical, Dental, Vision, Short and Long-term disability, AD&D and Life Insurance
401k with Company match
Optional Year-end bonus program
Employee discounts on Part sand Service!
Great people with a great culture
Job Type: Remote | Full-time (35-40 hour work week)
Pay: at $15.50 per hour plus monthly performance based incentives
We are an Equal Opportunity Employer
((We Hear You))
Ken Garff
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