Remote Partnership Manager

Join the Chess Wizards Team! We’re Hiring a Full-Time Remote Partnership Manager
Location: Central, South America and Jamaica Only.
About Us:
At Chess Wizards, we believe that education should be exciting, motivating, and fun! Founded in 2002, our mission was to transform the culture of chess in Chicago. Today, we’ve expanded our programs to schools, park districts, and community centers across the United States, inspiring hundreds of thousands of children to think critically, solve problems, win graciously, and learn from defeat.
Position Overview:
We are seeking a professional and personable Partnership Manager with excellent communication skills to join our growing team. The ideal candidate will oversee a portfolio of existing clients, develop new business, and seek out new opportunities. Your goal will be to ensure outstanding customer service while meeting sales and client satisfaction targets.
Key Responsibilities:

Manage a portfolio of 100-125 active accounts each semester

Achieve sales and revenue goals

Serve as the main point of contact for clients

Build and maintain long-term relationships with clients

Negotiate contracts effectively

Resolve client disputes and respond to inquiries

Provide regular reports on account performance

Develop strategies to strengthen client relationships and explore new market opportunities

Assist with critical client issues and escalations

Retain clients through excellent service each session

Meet company KPIs

Maintain accurate CRM records and ensure data is up to date

Oversee day-to-day operations

Communicate weekly with instructors:

Foster strong relationships

Gather feedback on class quality

Ensure instructors have all necessary supplies

Collaborate with the sales team to onboard new clients

Protect the privacy of student, school, and instructor data

Assist with recruiting new staff as needed

Contribute to developing the company culture and vision

What We’re Looking For:

Experience as a Client Manager or in a similar roles

Excellent verbal and written communication skills

Proficiency with CRM software and MS Office

Ability to deliver tailored solutions based on client needs

Strong organizational skills and ability to manage multiple projects

Effective negotiation and leadership skills

BA/BSc in Marketing, Business, or a related field

Fluency in English (both spoken and written)

What We Offer:

Full-time remote position (work from the comfort of your home)

A supportive and dynamic team environment

Competitive compensation ($1,450 – $1,750 per month, based on experience)

Working Hours:
US Office Hours
How to Apply:
Please submit your resume and a cover letter in English for consideration. Applications submitted in other languages will not be considered.
Chess Wizards is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Chess Wizards