Remote Patient Care Specialist

Success within a company doesn’t just happen. It requires committed teams of talented people who understand and embrace an organization’s goals and work together at the highest level to achieve them. As a member of the Health Support Center (HSC) team, you’ll work collaboratively with a great group of people to serve Lifepoint’s diversified healthcare delivery network of hospitals and care sites across the nation. We know that providing high-quality care depends on our ability to find, keep and empower creative and determined people who share in our commitment to our mission: Making communities healthier.

Job Type: Full-time

Remote: Yes

Success Profile
What do you need to be successful at Lifepoint Health? Here are the top traits we’re looking for:

Analytical

Compassionate

Problem-solver

Collaborative

Goal-oriented

Thoughtful

“I have been with Lifepoint for 3 years and have been fortunate to grow within this great company. I feel valued, I work with amazing colleagues, and I enjoy coming to work every day!” MikeManager, HITS Information Security
Benefits
Competitive pay
We offer competitive pay for all employees based on the market, role, skill set and experience.
Growth opportunities and succession planning
Our succession planning initiatives identify an internal bench of top talent and offer development opportunities to prepare them to fill crucial roles in the organization as they become available.
Insurance (for eligible employees)
We’re committed to you and your family feeling supported and secure – our benefits include medical, eye, prescription, life insurance, and more.
Collaborative work environment
We know that providing high-quality care depends on our ability to find, keep and empower creative and determined people who work together to advance our mission – making communities healthier.
Paid time off (for eligible employees)
At Lifepoint, we believe in a strong work-life balance and offer competitive paid time off.
Employee Assistance Program (EAP)
As a Lifepoint employee, you and your family will have access to counseling and relationship support, legal services, financial services and more.
Remote Patient Care Specialist
Denver, Colorado
Job ID 7410-8152 Date posted 02/10/2025
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Who we are:
At Lifepoint Health, we provide quality healthcare to rural communities. As a valued member of our team, you will be an integral part of a group working together to elevate Lifepoint’s healthcare delivery network. Our network includes 60+ community hospitals, 60+ rehabilitation/behavioral health hospitals, and 250 additional sites of care across the United States. As an organization, we are dedicated to serving communities nationwide by providing exceptional care. We believe in the power of our talented teams and strive to create environments where employees find purpose and fulfillment.
We are currently searching for a Remote Patient Care Specialist. This is a fully remote role, you must reside in the United States.
What you’ll do:
The Remote Patient Care Specialist works to enhance patient satisfaction and clinician efficiency through a collaborative approach to patient care. Position is 100% remote and supports the local care team by conducting pre-visit planning and patient care support to ensure all needed information is available at the patient’s appointment. Care opportunities are identified, and patient outreach and scheduling conducted when needed.
General Duties and Responsibilities

Responsible for conducting pre-visit planning, outreach, scheduling and verification activities for preventive services, care gaps, immunizations, medication reconciliation and Annual Wellness Visits (traditional Medicare, Medicare Advantage and commercial)

Conducts chart reviews and ensure all diagnostic results, specialists reports, medication refills and other clinical requests/orders are complete and available for the provider; When necessary, call to obtain results; note any missed diagnostic tests or specialist referrals

Review available insurance payor reports to identify gaps in care, medication adherence opportunities and document care opportunities in the medical record as a pre-visit note

Uses sound clinical judgement to ensure medical record is fully prepared for the physician at the time of the patient’s visit

As needed, pre-registers patients including collecting and/or updating patient demographic and billing information, verifying insurance coverage, etc.

Maintain a current and working knowledge of HEDIS quality measure specifications, care requirements and eligibility specifications associated with different types of wellness visits

Strong collaboration with the practices through effective communication, compassion, and appropriate judgement in patient care

Excellent communication and advanced organizational skills are required

Informs patient of any/all necessary pre-procedure preparations, as directed by the practice or per written practice protocols

Works closely and coordinates with hospital case managers to schedule discharged patients for a post-discharge appointment, conduct transitional care call within 48 hours post discharge, ensures discharge summary is available and documented in the medical record

What you’ll need

Associate’s degree or Medical Assistant formal training preferred

5+ years’ experience required preferably in a physician office/ambulatory setting

Certified Medical Assistant

Strong organizational skills

Ability to work in a team environment

Computer Skills: Excel, Word, Outlook, Medical Billing Software Systems

Excellent communication skills and ability to work in a team environment.

Physical and Mental Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit for extended periods of time; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 20 pounds. Repetitive motion of upper body required for extended use of computer. Required specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Why choose us:
As a team member of the Remote Care Team, our goal is to support those that are in our facilities who are interfacing and providing care to our patients and community members. Our focus is to attract, retain, and empower a diverse and determined workforce. Our mission statement is at the heart of who we are and what we do: “Making Communities Healthier.” In this shared mission, we believe that our collective efforts will shape a healthier future for the communities we serve.
Benefits: We offer an excellent total compensation package, including a competitive salary and benefits. Some of our benefits include 401k, flexible PTO, generous Employee illness benefit (EIB), medical, dental, vision, tuition reimbursement, and an Employee Assistance Program. We believe that happy, healthy people have a passionate engagement with life and work and have designed our package to enhance your wellbeing.
Pay Range: $17 – 20/hour The final agreed upon compensation is based on individual education, qualifications and experience.
Lifepoint Health is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans’ status or any other basis protected by applicable federal, state or local law.
Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran
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The terms “Lifepoint” or the “Company” as used in this website refer to Lifepoint Health, Inc. and its subsidiaries, unless otherwise stated or indicated by context. Lifepoint Health, Inc. is a holding company whose subsidiaries own and operate hospitals and facilities. The terms “hospitals” and “facilities” refer to entities owned or operated by subsidiaries of Lifepoint Health, Inc. References herein to “Lifepoint employees” or to “our employees” and “we” or “us” refer to subsidiaries and employees of subsidiaries of Lifepoint Health, Inc.
Lifepoint Health is an Equal Opportunity Employer. Lifepoint Health is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination in employment based on any legally recognized basis, including but not limited to color, race, age, religion, national origin, ancestry, physical or mental disability, genetic information, sex, pregnancy, gender identity, gender expression, sexual orientation, veteran’s status, uniformed servicemember status, citizen or immigration status, and any other basis protected by applicable federal, state, or local law.

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