Remote Quality Control Agent – U.S. Call Auditing (Night Shift)

Responsibilities & Context:
Ray Advertising is searching for a driven and articulate Quality Control Agent – U.S. Call Auditing (Night Shift) to join our team in a REMOTE/ WORK FROM HOME opportunity.
This position involves Night Shift from Monday to Saturday, 6 PM to 3 AM BD time.
About Us:
Ray Advertising is a U.S.-centric performance marketing and lead generation company specializing in affiliate marketing, pay-per-call, and Lead Generation. We connect high-intent U.S. customers with businesses across multiple industries including insurance, home services, finance, legal and more. To maintain our reputation for quality and compliance, we are expanding our QA team to ensure every customer interaction meets our high standards.
Position Summary:
We are seeking a sharp, analytical Quality Control Agent to audit incoming calls from U.S.-based consumers who are seeking products or services in verticals such as insurance, finance, legal, home services, nutra, and mass tort. Your core responsibility is to determine whether each call is valid, invalid, coached, or potentially fraudulent/scam based on specific campaign rules and client expectations. This is a remote, night shift position requiring high attention to detail, excellent listening skills, and strong English comprehension.
Key Responsibilities:
Audit Inbound Consumer Calls: Listen to recorded calls from U.S. consumers who have called in response to various marketing campaigns across insurance, finance, legal, health, and home services.
Determine Call Validity: Analyze whether each call is valid (genuine customer interest), invalid (wrong intent or disqualified), coached (guided or misled responses) or scam/fraudulent (malicious or fake intent).
Evaluate Against Client Guidelines: Cross-check every interaction against campaign-specific criteria including caller eligibility, product relevance, agent script adherence and compliance requirements.Apply U.S.
Caller Psychology & Tone Analysis: Use knowledge of U.S. culture and linguistic cues to detect authenticity, intent, or signs of manipulation.
Provide Objective Feedback: Flag problematic calls with clear documentation and escalate critical issues such as repeated coaching or fraud to QA supervisors.
Maintain Organized QA Logs: Record each audit result in tracking sheets (Google Sheets or QA dashboards), including detailed notes for training and reporting.
Spot Trends and Report Patterns: Identify recurring issues in call quality, customer behavior and contribute insights for continuous improvement.
Collaborate with Supervisors and Teams: Work closely with campaign managers and QA leads to align on quality standards and campaign updates.
Meet Daily Call Review Targets: Complete a set number of call audits per shift while maintaining high accuracy and consistency.
Education Requirements:

Bachelor/Honors

Additional Job Requirements:

Freshers are also encouraged to apply.

Experience:
1-2 years of experience in quality assurance, call auditing, or BPO QA/QC roles is preferred.
Experience working with international clients, especially U.S.-based consumers, is highly valued.
Freshers with excellent English and high attention to detail are also encouraged to apply.
Technical Skills:
Proficiency in using Google Sheets, data entry/ reporting and basic Chatgpt.
Soft Skills:
Excellent active listening and spoken English comprehension.
Strong analytical thinking and attention to detail for assessing subtle communication cues.
Ability to detect coaching, scam behavior or misleading tones during calls.
High degree of independence and self-discipline to manage night shift responsibilities.
Clear and concise written communication for feedback and reporting.
Familiarity with U.S. customer service culture, slang, tone and communication norms is a strong advantage.
Skills & Expertise:
English listening,Fast typing skill,QC (Quality Control) of Customer Service,Spoken and written fluency in English
Compensation & Other Benefits:

Insurance

Salary Review: Yearly

Festival Bonus: 2

Probation period: We have 1 month of probation period where you will receive 50% of the agreed salary.
Annual performance bonuses and salary increments.
Generous casual and sick leave policy.
Professional certification support.
Yearly holidays according to Bangladesh and the US calendar.
Leadership training directly from the CEO (monthly).
Relocation opportunities to our California headquarters.
Company Information:
Ray Advertising, founded in 2020 and headquartered in Redding, CA, delivers innovative performance marketing solutions to clients globally. We specialize in pay-per-call, lead generation, and affiliate marketing, offering tailored strategies for industries like insurance, home services, finance, and legal. Our focus is on driving success for our clients through measurable, data-driven results. With a commitment to continuous innovation, we help businesses grow through customized marketing solutions. Discover more at www.rayadvertising.com

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