JOB OVERVIEW
Full Time Remote Receptionist. Answer, direct, and dictate incoming phone calls as necessary. Responsible for scheduling inspections with project consultants.
Remote Receptionist Responsibilities:
Answer incoming phone calls in a professional and courteous manner and schedule roofing, siding, window, doors, and gutter inspections for our on-site staff.
Take detailed notes and record them in the correct project file while ensuring timely responses.
Assist with inside sales by identifying customer needs and recommending suitable services.
Follow up with customers as needed to ensure satisfaction and address any concerns.
Route phone calls to the appropriate team members or departments.
Daily/Weekly Duties:
Answer incoming phone calls.
Schedule inspections for on-site staff.
Answer customer inquiries/questions.
Take detailed call notes and record them in the correct project file.
Send text reminders for upcoming appointments for customers.
Maintain customer records and update information in the Acculynx system.
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