An exciting opportunity has become available for Virtual Sales Support Agents to join our clients expanding remote support team.
This is a fully remote position. Candidates would need to have high speed uninterrupted internet connectivity and a home office environment.
You will be responsible for taking incoming calls from current and prospective customers, assisting customers with orders and product inquiries.
Duties and Responsibilities include but may not be limited to:
Assist customers with orders and inquiries
Create support tickets any queries that need to be escalated
Identify the customer’s needs and advise on suitable product/s
Ensure all information is accurately captured onto the system
Provide the new customer with all relevant product information
To promote new and additional products to customers
Minimum Requirements:
Grade 12 or equivalent
Fluent in English and one additional language – either Afrikaans/Zulu/Xhosa
Minimum of 6 months Customer Service experience
Multitasking skills
Computer skills
Typing skills
Telephone skills
Time management skills
Administrative skills
Full product training will be provided. Salary is market related plus benefits. To find out more, apply online.
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