Remote Support Engineer

Job Description Summary Post Sales support of customer issue. This can include repairs (both returns and field), technical support or a field service or other service request Impacts quality of own work and the work of others on the team. Executes standard operational/technical tasks typically subject to instructions and work routines. There is latitude to rearrange the sequence to complete task/duties based on changing work situations.
Job Description
Essential Responsibilities:
Customers can reach this support engineer by direct calls, web portals, emails or 3rd part call center. This team member serves as first point of contact for customer, then engages technical support team for resolution in the event the issue requires technical expertise.
Broadening knowledge of own technical discipline to execute policy/strategy. May include support roles with specialized technical field of knowledge; still acquiring higher level knowledge and skills.
Basic understanding of key business drivers; uses this understanding to accomplish own work. Good understanding of how work of own team integrates with other teams and contributes to the area.
May have some autonomy to make decisions within a defined framework. Resolves issues in situations that require good technical knowledge and judgment within established procedures. Consults more senior team members for issues outside of defined instructions/parameters.
A job at this level requires good interpersonal skills. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE. Explains technical information to others.
Qualifications/Requirements:
B.Sc. Engineering (such as mechanical/electrical) or equivalent gained experience / knowledge
2 or more years of service, design, manufacturing, engineering, or project management. At least 2 years of experience in a direct customer facing role
Proficient in English, both written and verbally
Demonstrate customer focus with interpersonal skills.
Action oriented and drive for result
Analysis/Problem Assessment – able to identify relevant information and identifying key issues and relationships from a knowledge base, relating, and comparing data from different sources.
Strong oral and written communication skills. Ability to document, plan, market, and execute programs.
Desired Characteristics:
Humble: respectful, receptive, agile, eager to learn​
Transparent: shares critical information, speaks with candor, contributes constructively​
Focused: quick learner, strategically prioritizes work, committed ​
Leadership ability: strong communicator, decision-maker, collaborative​
Problem solver: analytical-minded, challenges existing processes, critical thinker
Additional Information
Relocation Assistance Provided: No

General Electric