Remote Support Engineer 3 – MI-SPECT

Job Description:
Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.
Apply now for the position of Remote Support Engineer 3 focusing on MI-SPECT products and you will act as a technical support center representative for our customers.
Your role:

You participate in incident management ranging from rudimentary to highly complex in support of customers as it relates to MI-SPECT equipment diagnostics and troubleshooting.

You support installation engineers or applications specialists remotely or on site.

You interpret and clarify technical documents for the field service organization, sales organization, project managers, site planners and the applications group. Work directly with headquarters or business unit partners to provide feedback for technical escalations and/or product issues to drive root cause identification and assist in the creation of corrective actions.

You promote the technical support organization as a value-added process to internal and external partners and coordinate new product introductions as they relate to product support.

You work with minimal direction from management.

You provide support to the Operations Manager in the development and implementation of research designed to collect and report product or site-specific information.

You drive individual KPIs and Onsite to Online strategy to meet the needs of the customer/business.

Your expertise:

Associates degree or vocational training in Electronics or Biomed Engineering (or equivalent experience)

Technical proficiency in repair of Siemens MI SPECT equipment for at least 3 years

Firm knowledge of DICOM, networking, computer use of Microsoft products

Travel required for customer meetings and technical repair 10%

Clinical operation of MI-SPECT equipment is valued

Knowledge of CT theory and operation

Experience in peer coaching, technical support role and SAP is preferred

Highly proficient in spoken and written English

Spanish and/or French language a plus

THIS IS A 2nd SHIFT POSITION BETWEEN THE HOURS OF 11:00am to 8:00pm U.S. East Coast Time
To find out more about the specific business, have a look at
In the United States, the pay range for this position is $78,050 – $116,000 annually; however, base pay offered may vary depending on job-related knowledge, skills, and experience. The annual incentive target is 5% of base pay. Siemens Healthineers offers a variety of health and wellness benefits including paid time off and holiday pay. Details regarding our benefits can be found here: . This information is provided per the required state Equal Pay Act. Base pay information is based on market location. Applicants should apply via Siemens Healthineers external or internal careers site.
Who we are:
We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.
How we work:
When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Check our Careers Site at
As an equal opportunity employer, we welcome applications from individuals with disabilities.
Successful candidate must be able to work with controlled technology in accordance with US export control law. It is Siemens Healthineers’ policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulation.
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