Abbott
JOB DESCRIPTION:
Role Description
– Helping customers to solve their technical problems by providing remote support, so that to improve the customer satisfaction.
– Provide remote technical support to customers by telephone or network;
– Monitor the customers’ instrument status by remote diagnostic software and investigate if necessary;
– Record every cases accurately and timely;
– Provide technical support to field service engineers;
– Participate field service installation and maintenance works as assigned
– Provide technical support for internal staff at next items
– Assist company/department achieve KPI
REQUIREMENTS:
– Bachelor’s degree with at least 4 years related experience;
– Strong communication skills and presentation skills;
– Mission of Service – the desire to help to understanding the customer issue and partner with them to resolve it completely;
– Responsibility – can be counted on to do what they commit to and to follow through on tasks;
– Good IT experience at network construction, firewall hardware and router configuration
– Empathy – the ability to listen carefully and sensitively to others;
The base pay for this position is N/A
In specific locations, the pay range may vary from the range posted.
JOB FAMILY: Customer Service
DIVISION: CRLB Core Lab
LOCATION: China
Shanghai : 388 W. Nanjing Road, Ciros Plaza
ADDITIONAL LOCATIONS:
WORK SHIFT: Standard
TRAVEL: Not specified
MEDICAL SURVEILLANCE: Not Applicable
SIGNIFICANT WORK ACTIVITIES: Not Applicable
Abbott
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