Job Description:
Salary: P100,000 – P120,000 (Monthly Package)
Schedule: Monday – Friday (8:30am-5:30pm AEST)
What are we looking for?
Skills Required:
3-5 years of L2 Service Desk/Support Operations Engineering experience preferably in an MSP environment
ConnectWise Manage, Automate and IT Glue experience.
MS Office 365 and Exchange Server troubleshooting and administration
An in-depth understanding of MS Active Directory and Group Policy
LAN / WAN troubleshooting
Previous experience working for a Managed Services Provider is highly regarded
Nice to Have:
Bachelor’s degree in information management, Information Technology, Information System, Computer Science, Business Administration, or equivalent
A proven ability to demonstrate initiative and attention to detail
A customer centric approach displaying both empathy and integrity
ITIL experience and/or certification
What will you do?
To provide first and second level tech support to clients; answering support queries via phone and email
Remote incident resolution and request fulfilment to SLAs. Be responsible for the appropriate allocation, coordination and escalation of support tickets
Reduce the volume of incidents by identifying and eliminating root cause through the pro-active problem management process
Collaborate with external partners to coordinate repair services for onsite desk equipment. When issues can’t be resolved internally, you will help set up additional technical support as needed.
Scheduling & Dispatch within ConnectWise
Create Knowledgebase articles and process documents, where possible.
Basic network troubleshooting and fault finding
Adherence to company’s service procedures.
Join the awesome team and enjoy these benefits & perks:
Temporary Onsite (will transition to a Hybrid setup once regularized)
Medical, Dental Coverage and Life insurance from day 1 of employment
Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
Competitive salary package and annual appraisal
Financial Assistance Program
Mandatory Government Benefits and 13th Month Pay
Complimentary Sleeping Quarters, Coffee at no cost
Complimentary Office Fitness and Wellness Facilities at no cost
Regular Company Events, Work Life Balance, and Career growth opportunities
Accessible location at the heart of Metro Manila — the Mega Tower, EDSA
JOIN CONNECTOS NOW!
ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.
Our client help business use IT to increase productivity and maximise profitability throughout Melbourne and Ballarat.
Their customer base is largely made up of small and medium-size enterprises from across more than two dozen industries. Their clients rely on them to help them use technology to meet a range of varying strategic objectives in addition to meeting compliance and regulatory requirements around security, data privacy and a range of other IT-related matters.
#ConnectOS #TeamConnectOS
Equal Employment Statement
Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.
ConnectOS
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