Sunset Technologies
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Our company is a small and growing technology company. We are dedicated to providing the highest level of service to dental practices and other types of healthcare offices across the country. Our mission is to help our clients feel Rest Assured, knowing that their practice is in good hands.
We are looking for dedicated professionals who share our passion for helping dental practices thrive. If you are looking for a challenging and rewarding career in the dental industry, we encourage you to apply for our open positions. Join us in our mission to help our clients feel Rest Assured!
Who is Sunset Technologies?
Sunset Technologies is the premier provider of tailored technological solutions and support for the dental sector, specializing in seamless integration and innovative advancements. We understand the critical importance of uptime – ensuring that a dental practice’s systems are consistently operational, allowing the practice to deliver uninterrupted patient care and maintain optimal efficiency. Demonstrating a solid commitment to scalability, security, and continuous support, we empower practices to achieve maximum uptime and serve as trusted partners, guiding businesses through the complexities of technology, compliance, security, and operational excellence.
Responsibilities:
Answer live calls from Technical Server Representatives for service requests.
Balance daily workload, answering and prioritizing calls and tickets.
Update assigned service tickets daily.
Perform semi-advanced problem-solving on various applications and hardware.
Accurately identify the need to escalate issues promptly.
Maintain accurate records and time logging in ConnectWise.
Effectively communicate issue resolution to the client
Maintain internal knowledgebase and ticketing information on an ongoing basis.
Continuously exhibit a Rest Assured mindset
Be part of on-call rotation responding to after-hours calls and emergencies
Gather technical information for on-site escalations.
Other duties as assigned.
Basic Qualifications:
Minimum 2-year customer service experience
3-5 Years of Helpdesk 2 Technician experience
Excellent verbal and written communication skills
Experience supporting customers via phone, e-mail, chat, on-site, and ability to always maintain a pleasant disposition.
Able to self-manage and work independently in a fast-paced, constantly changing environment.
Thrives on a team where expertise is shared, and feedback is welcomed.
Effective time management including the ability to multi-task, organize and prioritize.
Ability to research and grasp technical information across multiple tools while working with customers.
Aptitude for acquiring knowledge and skills in technical troubleshooting and an eagerness to learn and take on new challenges.
Preferred Qualifications:
Technical support experience
Passion for problem resolution and creation of positive customer experience
Technical degree, related certification(s), experience in the healthcare field
Additional Requirements:
Successful completion of pre-employment assessments
Successful completion of initial training
Professional and friendly demeanor
Pays attention and adheres to company policies and procedures.
Valid driver’s license
Background check
Perks:
Benefits – Vision, Medical, and Dental
401K with company match
Paid time off
Company-paid disability and life insurance
Available Shifts:
7am to 4pm
8am to 5pm
9am to 6pm
Job Type:
Full-time
This is a remote position.
Sunset Technologies
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