“You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.
A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It’s the perfect fit if you want to contribute, grow, and share. Join team and start a better life for yourself.”
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Candidate profile (title) WHAT YOU’LL NEED TO HAVE
Candidate profile (text) Knowledge
Good knowledge of IKEAs corporate identity, core values and vision of creating a better everyday life
for the many people
Strong knowledge of the omnichannel customer meeting (within Sales or Resolutions)
Strong knowledge of how to motivate and empower both generalists and specialists individually as well as to create togetherness within teams
Deep understanding of the leadership styles needed to balance different needs among co?workers (e.g. high level of creativity, detailed knowledge and clear ways of working)
Good knowledge of change management and understanding of key factors for a successful change initiative
Broad knowledge of the Remote Customer Meeting Point business and the business goals
General knowledge of the people planning process and the recruitment process as well as understanding how to contribute to these
Extensive knowledge of IKEA tone of voice and the prerequisites of communication across channels
Basic knowledge about Ingka processes, IKEA product range and services
Good knowledge about relevant Ingka systems and tools
Motivation
Motivated by sharing and living the IKEA culture and values
Passion for home furnishing and people’s life at home
Passion for leading others and energised by developing and challenging people to reach set individual goals
Energised by togetherness and reaching common goals as a team
Motivated by working in a dynamic and result driven retail environment
Capabilities
Strong comunication and interpersonal skills combined with ability to practise inspirational IKEA
leadership for co-workers with different competences and needs
Ability to solve problems and handle conflicts, always with IKEA values at heart
Ability to empower others to achieve set goals, using individualised techniques that trigger
motivation and development
Ability to analyse risks and consequences of a change initiative
Ability to assess and improve quality
Key responsibilities (title) YOUR RESPONSIBILITIES
Key responsibilities (text) Create an inspiring and motivating work environment and build a committed team with a strong customer focused
culture based on pride in the work and high performance, thus securing a great remote customer experience and
trust in the IKEA Brand
Evaluate adherence to defined ways of working for Generalists and Specialists within their skill area in order to
identify performance improvement areas in processes and behaviours
Lead, coach and follow up individual development to empower team members through knowledge, trust and
motivation, thus building business competence, securing succession and enhancing the quality of soft-skills in the
customer meeting
Create, monitor and follow up team action plans (when applicable with input from Specialists) in order to reach set
goals
Identify improvement needs in the work environment thus contributing to create a great place to work
Contribute with operational and functional expertise to the Schedule/Intraday department to ensure an optimal
number of co-workers are available to meet the customer at all times, thus maximising business outcomes
Validate that hiring, onboarding and training of co-workers is performed according to standards in order to secure
competence of co-workers
Team vision ( title) ABOUT THIS WORK AREA
Team vision (text) The Remote Customer Meeting Point, an integrated part of the new IKEA Omnichannel retailing system, drives and enables sustainable, extraordinary growth in a new era of remote meeting the customer (Sales & Resolutions).
It empowers and drives outcomes to realize a simple, unique, and seamless meeting whenever and wherever our customers want to meet with IKEA co?workers in a remote setting.
Why you will love us
From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers.
At the heart of our business, are our wonderful co-workers representing diversity in all dimensions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together.
Our vision, “to create a better everyday life for the many people” inspires and guides us in everything we do. This is IKEA.
IKEA
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