Cross Border Talents
Amazing Opportunity: Remote Technical Customer Support German Speaker
Start Date: April 2025
Location: Remote Work from Anywhere in Bulgaria
Working Hours: 8-hour shifts, Monday to Friday, from 08:00 AM – 09:00 PM
Contract Type: Full-time
About Our Client:
Our client is a leading German HR IT company , recognized for developing cutting-edge software that automates HR services. With their main customers located in Germany, they are looking for skilled German-speaking professionals to deliver exceptional technical customer support. If you’re excited about solving technical challenges and helping clients optimize their HR solutions, this could be the ideal opportunity for you!
Role Overview:
As a Remote Technical Customer Support Specialist, you will be the primary point of contact for clients facing technical issues with their HR software. Whether its login problems, functionality issues, or general inquiries, youll provide fast and effective solutions to ensure clients systems run smoothly.
Key Responsibilities:
Client Assistance: Handle client inquiries via phone and email, addressing technical challenges with the HR software (e.g., login issues).
Problem Resolution: Identify technical issues, offer solutions, and ensure customer satisfaction.
Team Collaboration: Work alongside internal teams to solve complex customer issues.
Record Keeping: Document client interactions to improve troubleshooting and support processes.
Customer Excellence: Ensure a seamless client experience with prompt and helpful responses.
Requirements:
Fluency in German (C1 or higher) and English (B2 or higher) strong communication skills are essential.
Technical support experience is beneficial, particularly in software or HR services, though not required.
Excellent problem-solving skills and attention to detail.
Self-motivated and able to work efficiently in a remote environment.
Eagerness to learn new software and systems.
What We Offer:
Competitive Salary & Performance Bonuses
Relocation Support: Full assistance if moving to Bulgaria ️
Work from Anywhere: Enjoy the freedom of a fully remote role with flexible working hours.
Career Growth: Access to continuous development opportunities within a forward-thinking company.
Supportive Environment: Join a collaborative, innovative team.
️ Work-Life Balance: Enjoy flexible hours that promote both professional and personal well-being.
Are you ready to join an exciting company and help shape the future of HR technology? If you are passionate about technical support and want to make a real impact, apply now! For more details, reach out to .
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Cross Border Talents
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