Hawaii Test Borings Inc
Description
We are seeking a highly motivated individual to join our team as a Telechat. As a Telechat, you will play a key role in providing exceptional customer service through telephone conversations. Your main responsibility will be to engage with customers, listen to their needs, and provide appropriate recommendations or resolutions. This is an exciting opportunity to become an integral part of a dynamic and fast-paced organization.
Responsibilities
Engage with customers in a friendly and professional manner over the phone
Listen attentively to customers’ inquiries and provide accurate and timely information
Assist customers with product usage, troubleshooting, and technical support
Effectively handle and resolve customer complaints or issues
Maintain customer records and update relevant information in the database
Meet and exceed monthly targets for customer satisfaction and resolution time
Collaborate with team members to continuously improve processes and customer experience
Requirements
High school diploma or equivalent
Excellent verbal communication skills
Strong interpersonal skills and the ability to build rapport with customers
Previous experience in customer service or a call center environment is a plus
Proficient computer skills and the ability to navigate multiple systems simultaneously
Ability to work independently and in a team setting
Flexible availability, including evenings and weekends, to accommodate customer needs
Hawaii Test Borings Inc
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