Hire Overseas
Are you passionate about travel and love creating unforgettable experiences for discerning clients?
Our client, a leading tech-enabled travel agency, is hiring a Travel Concierge to deliver world-class service to their premium clientele. You’ll be the trusted expert behind every seamless tripâchatting directly with travelers via WhatsApp, leveraging cutting-edge AI tools to research perfect hotels, and coordinating every detailâall while ensuring clients travel with total confidence, knowing you’re just a message away.
If you have exceptional communication skills, love problem-solving under pressure, and thrive on making customers feel like VIPs, this could be your dream role in the travel industry.
đ Perks & Benefits
đ” Paid in USD every 15th & 30th of the month
đŽ Up to 14 days of paid time off annually, from day one
đ”đ Paid leave for Philippine Regular Holidays
đĄ 100% remote â work from anywhere
đ US Eastern Time evening hours for seamless client communication
âïž Work in the exciting travel industry with premium clients
đ€ Access to cutting-edge AI research tools and travel technology
đ Learn about global destinations and luxury travel experiences
â What Youâll Be Doing
Engage with travelers in real-time (primarily via WhatsApp) to understand their needs, preferences, and concernsâoften before they even articulate them.
Research and recommend hotels, restaurants, and attractions using a blend of AI tools and strong human judgmentâyour insights matter more than the algorithmâs.
Book hotels, rental cars, and coordinate travel logistics across multiple platforms with an eagle eye for detail.
Handle special requests and liaise with hotels or vendors to ensure clients receive VIP treatment from start to finish.
Write and curate destination guides with a voice that blends editorial polish and practical insightâcovering neighborhoods, dining, hidden gems, and must-sees.
Support the content and marketing team by researching standout hotels for social media features and storytelling.
Think on your feet and problem-solve creatively when travel plans shift due to weather, cancellations, or unexpected issues.
Respond quickly and thoughtfully to incoming chatsâinitial responses should land within 10â20 minutes during your shift.
đ Who You Are
An intuitive thinkerâyou use AI to accelerate your work, not replace your judgment. You can spot when suggestions donât make sense and adjust accordingly.
A strong online researcherâyou know how to dig into Google Maps, local blogs, menu PDFs, booking sites, Reddit threads, and more to verify every detail.
Empathetic and client-obsessedâyou think like a traveler: you get what it means to need gluten-free food in Tokyo, or how exhausting it is to fly into Paris and transfer trains the same day with kids.
Detail-obsessed and risk-awareâyou catch inconsistencies in time zones, currency, locations, and itineraries before they become problems.
Self-taught and endlessly curiousâyou love learning about new cities, destinations, travel hacks, and tools, and you donât wait to be trained.
Fast but thoughtfulâyou respond quickly but never rush. Every reply is polished, clear, and intentional.
An exceptional communicatorâyour written English is warm, modern, and concise. You can strike the right tone for every situation.
Tech-savvy and organizedâyouâre confident using tools like Slack, WhatsApp, Google Sheets/Docs, and online booking platforms.
Reliable and independentâyou have a strong internet connection and a distraction-free work setup for voice/video calls when needed.
đ Nice to Have:
International travel experience and familiarity with hotels, airlines, and popular destinations
Experience with AI tools like ChatGPT for research efficiency
Hospitality or travel industry background
Negotiation skills for advocating on behalf of clients
Knowledge of airline miles and credit card points
đ© Application Process Overview
Our comprehensive selection process ensures we find the right fit for both you and our clients: * Initial Application – Submit your application and complete our prequalifying questions
One-way Video Interview – Record a brief one-way video introduction to showcase your communication skills
Role-Specific Assessment – Complete a homework assignment tailored to the position (if applicable)
Recruitment Interview – Initial screening with our talent team
Executive Interview – Meet with senior leadership to discuss role alignment
Client Interview – Final interview with the client team you’d be supporting
Job Offer – Successful candidates receive a formal offer to join the team
Each stage is designed to evaluate your fit for the role while giving you insights into our company culture and expectations. We’ll keep you informed throughout the process and provide feedback at each step.
Hire Overseas
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