Sales Agent Support

Position Title: Sales Agent Support
*When you submit your resume, please make sure it is uploaded in English.
JOB PURPOSE
The employee will play a pivotal role in managing incoming calls from existing customers, ensuring they are directed to the appropriate departments while delivering exceptional service to enhance customer relationships. This position also involves actively promoting and facilitating additional sales of insurance products.
ESSENTIAL DUTIES AND RESPONSIBILITIES

Assist customers in resolving payment issues, obtaining insurance documentation, and filing insurance claims efficiently.

Provide prompt, accurate, and personalized information to address customer inquiries and enhance their satisfaction.

Identify customer needs accurately and recommend suitable insurance products and services.

Proactively identify and pursue sales opportunities by educating customers on product benefits and features.

Collaborate closely with the sales team to exceed customer service expectations and achieve sales targets.

Attend ongoing training sessions to stay updated on internal policies and industry regulations relevant to sales and customer service.

ADDITIONAL DUTIES AND RESPONSIBILITIES

Perform any other tasks required to meet business needs.

QUALIFICATIONS

Proven experience or background in sales, with a demonstrated ability to meet or exceed sales goals.

High school diploma or equivalent.

Strong decision-making skills with the ability to exercise sound judgment.

Excellent English verbal and written communication skills, including active listening abilities.

Proactive problem-solving approach with meticulous attention to detail.

Enthusiastic and motivated, fostering positive energy and excitement in the workplace.

PHYSICAL, MENTAL, AND ENVIRONMENTAL CONDITIONS OF THE JOB
While performing the duties of this job, the employee will frequently move within the location; sit for extended periods; use a computer; engage in verbal communication; read and write; concentrate on tasks; reason and analyze information; and perform calculations. Note: This description indicates, in general terms, the type and level of work performed and responsibilities held by the team member(s). Duties described are not to be interpreted as being all-inclusive or specific to any individual team member.
No Third Party Agencies or Submissions Will Be Accepted.
Our company is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. DFWP
Opportunities posted here do not create any implied or express employment contract between you and our company / our clients and can be changed at our discretion and / or the discretion of our clients. Any and all information may change without notice. We reserve the right to solely determine applicant suitability. By your submission you agree to all terms herein.
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