Sales & Community Builder

Key responsibilities
Sales

Conduct initial calls with prospects to understand their needs and expectations.

Present SmartTraveller services in a clear and compelling manner to engage prospects and address their identified needs.

Tailor sales pitches according to specific client requirements and negotiate offers to close deals, while meeting sales targets.

Provide personalized post-sale support to ensure client satisfaction and address any queries.

Coordinate with internal teams (support, production, operations) to ensure each client receives a seamless and tailored experience.

Identify upselling opportunities by offering additional services and solutions to existing clients.

Community Builder

Actively manage and engage the client community across various channels (WhatsApp, newsletters), sharing relevant tips, updates, and information about services.

Propose personalized offers and additional services to the community to drive upsales.

Maintain ongoing interactions with the community to foster engagement and facilitate exchanges between members.

Coordinate the transition of clients from the production team to Buddies for SmartTraveller’s Premium services, ensuring a high-quality experience.

Organize and promote community events (e.g., SmartCo) to strengthen relationships between clients and partners.

Collect, analyze, and interpret client data in collaboration with internal teams (production and partners) to identify opportunities for service improvement.

Conduct regular satisfaction surveys to gather client feedback and monitor their satisfaction at various stages of their journey.

Encourage satisfied clients to leave positive reviews and participate in testimonials, including video testimonials, in collaboration with the communications team.

Hard skills
Good to know
Goals & Performance Metrics:
Your success will be measured by your ability to engage the client community, achieve upsales, and reduce churn. Performance indicators include client satisfaction, retention rates, and conversion rates from leads to sales during the probation period.
3 Months Objectives:
✖️ Conduct prospect calls weekly, aiming for an 8-12% conversion rate.
✖️ Manage community channels (WhatsApp, newsletters, events), posting 2 updates per week.
✖️ Engage 100% of clients to identify needs and expectations, and establish an action plan for the year.
✖️ Submit a report with observations and recommendations for sales and engagement improvements.
6 Months Objectives:
✖️ Increase conversion rates by 5%, leveraging upselling opportunities.
✖️ Organize 3 events
✖️ Conduct continous satisfaction surveys with all clients, identifying 3 areas for service improvement.
✖️ Develop a retention strategy
✖️ Drive a 10% increase in upsales through personalized offers.
9 Months Objectives:
✖️ Lead the development of a long-term community engagement strategy with 2 new initiatives.
✖️ Meet or exceed sales targets with a 20% increase in upselling rates.
✖️ Collaborate with communications to secure 5 client testimonials, including videos.
✖️ Contribute to best practices and train newer team members.
N+1 Management Style:
SmartTraveller embraces a participative and transparent management style. You’ll work in a team-oriented environment with regular briefings and a focus on personal and professional growth
Career Progression Opportunities:
You will have the opportunity to grow into senior roles in community strategy, with continuous learning and internal collaboration encouraged.
Benefits & Culture:
SmartTraveller values efficiency, collaboration, and operational excellence. We offer a dynamic, fun work environment where autonomy meets teamwork. Our culture is built on determination, passion, and mutual support. We support professional development, encourage innovative thinking, and prioritize providing a smooth relocation experience for our clients.
Candidate Selection Criteria:
We are seeking a proactive and adaptable individual with strong communication skills, experience in both sales and community management, and a passion for client engagement. Familiarity with expatriation or relocation services is a plus. A customer-centric mindset and the ability to analyze and act on client feedback are essential.
Work condition:
This is a flexible role with occasional remote work options, though community engagement may require availability during evenings or weekends.
Message from your future manager N+1:
At SmartTraveller, we value creativity, initiative, and teamwork. Join us to help shape the future of expat relocation and be part of a team that’s making life-changing moves happen every day

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