This is a fantastic opportunity for a SAP CX Consultant to join one of the world’s top 10 IT service providers delivering solutions to more than 9,000 customers worldwide.
** Candidates must be able to work in the UK without restrictions **
SAP CX Consultant
South East England – Field Based – Home / Client Sites
£80,000 – £85,000 Plus Bonus OTE £95,000, Pension and Benefits
Permanent – Full Time
Product / Service: Global authority in Enterprise SAP Consulting & SAP Managed Services
Who we are:
We are a global SAP Platinum Partner with over 9,000 SAP experts across 29 countries.
We have a range of businesses, including multinationals and very large household names in our portfolio, across many industries and countries. We have a large number of consultants, UK wide, who provide support across all SAP areas as their primary job function.
We take care of our customers’ solutions from A to Z, transforming trust into value. From analysing and optimising customer processes, to implementing tailored solutions to suit their needs, to service and maintenance of their SAP system landscape.
We work collaboratively with our own teams, the project delivery teams and our customers to ensure long term support excellence and vision.
The SAP CX Consultant role:
We are looking for a SAP CX Consultant to join our growing Customer Experience delivery team delivering high quality, fast paced, agile CX solutions across Sales, Service Marketing and Commerce.
As part of the practice CX solutions will be delivered as a fully integrated offering delivering innovative solutions by combining the capabilities of SAP ERP, S/4HANA, CX Cloud solutions, SAP BTP and additional 3rd party solutions that support delivery of a modern customer engagement solution. This role focuses on further strengthening the CX team by bringing expertise and a proven track record of implementing SAP Sales and Service Cloud in a complex multi solution SAP environment.
+ Delivering consulting solutions in the SAP Sales and Service Cloud area against contractual and project requirements.
+ Advising and defining Cloud solutions by helping to solve business and technical challenges.
+ Providing specialist subject matter expertise in line with the solution.
+ Taking total ownership of delivering solutions and value to the customer
+ Delivering against a resource plan which drives personal and company utilisation.
+ Identifying further opportunities for revenue
+ Acting as a specialist within the consulting group becoming a mentor to less experienced team members to support their professional development.
+ Maintaining up-to-date knowledge.
+ Achievement of revenue and utilisation targets
+ Up to date PDP demonstrating regular monitoring of progress and achievement
+ Habitually demonstrate Business Solutions values and behaviours
+ Proven record within SAP Customer Experience domain with a focus on SAP C4C (Sales and Service Cloud)
+ Min 6 years’ experience in SAP CRM/C4C
+ Experience with a least 4 end-to-end projects on SAP C4C
+ Can work with virtual delivery teams spread between US, Europe and India
+ Detailed understanding of C4C Master Data and transactional process for Sales and Service scenario.
+ Can solution design, configure and demo C4C scenarios.
+ Good understanding of C4C to ECC/S4HANA integration scenarios from a design, implementation and troubleshoot perspective
+ Adept in using data migration tools such as the Data Migration Workbench, ALE, LSMW
+ Certifications in at least one of SAP Sales Cloud or SAP Service Cloud
+ Experience with leveraging OData and SOAP web services integrations
+ Experience in Presales activities like responding to RFPs/RFIs, building and presenting demos
+ Excellent written and verbal communication skills, comfortable presenting and proficient in the MS Office suite
+ Preferably having a consultancy or end-user background, originally from a SAP CRM/SD background
+ Ideally experience with any of SAP Emarsys, SAP CPQ, SAP CDP/CDC, SAP FSM or SAP Commerce Cloud
Join us to start the journey that is your career path. Career opportunities exist along multiple route maps from people and leadership, products and expertise and project management. Which route you take is up to you and we are on hand to provide guidance and support.
You will be empowered with the necessary authority to make decisions appropriate to the execution of the responsibilities and tasks outlined. The above Job Description does not limit you in executing your job in concurrence with your main area of responsibility.
We are an equal opportunities employer. You must be eligible to work in the UK and prepared to undergo high level security clearance
Sounds like a good fit? Apply here for a fast-track path to the Hiring Manager
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
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