Zazzle offers users the platform to create merchandise only limited by your imagination. Whether you are a customer looking for that unique, one-of-a-kind product for yourself or that special someone, a designer who wants to share their artistic vision on a variety of merchandise, or a maker expanding your brand to a new and limitless audience….Zazzle is the one stop shop that turns your creativity into a reality.
Now, for a bit more about us. You might have heard of Zazzle, and we bet someone you know has used Zazzle. But for the uninitiated, Zazzle is a destination where you can design, sell, and customize thousands of products and designs. Our mission is to give anyone, anywhere, the power to create almost anything. We have millions of customers and over 900,000 independent designers on our platform, we’re profitable, and we’re (secretly) a global juggernaut that’s growing like crazy. We have fun, and we lead with empathy. In fact, leading with heart is one of our values.
Fixed term contract : Start date 25th of September 2023
As part of the Content Management Team, you will have the opportunity to directly impact the product that Zazzle creates. You will be responsible for validating all designs to confirm that they pass content and quality control checkpoints to ensure a positive experience while shopping at Zazzle and using Zazzle’s design tools. This role will involve overlooking review queues and quality control tasks. \n
Review, detect, and confirm designs that are copyrighted, trademarked, or protected by other forms of intellectual property rights.
Ensure that Zazzle does not offer or produce merchandise that is unauthorized or unlicensed.
Protect Zazzle’s brand and maker partners from unauthorized and inappropriate designs.
Resolve issues that pertain to violations of any content guidelines and to escalate difficult situations to team Leads and Supervisors if necessary for additional review.
Provide customers with high-quality designs by ensuring that all quality control standards are met during the review process.
Work on our Image Correction Tool to fix designs that contain quality issues.
Develop an understanding of all of Zazzle product offerings and customization tools.
Ability to make confident decisions to preserve Zazzle’s integrity.
Other duties as assigned.
Knowledge, Skills, and Abilities:
Above average researching skills. Ability to use search engines, navigate internal/external web pages, and image search functions.
Must be highly knowledgeable of pop culture, celebrities or otherwise noteworthy figures from throughout history, media trends, religion, politics, etc.
Knowledge of Zazzle’s platform, ability to use design tools to create products, and have an understanding of Zazzle’s product and content offering.
Problem-solving skills with the ability to resolve or escalate issues to a supervisor before they arise.
Nonessential skills and experience:
Understanding of copyrights, trademarks, and other forms of intellectual property rights.
Experience with licensing and merchandising.
Familiar with Zazzle’s User Agreement and Content Guidelines.
Excellent communication skills both verbally and in writing.
Excellent computer skills; Must be proficient in MS Office and Google Suite
Ability to learn swiftly and apply techniques in a valuable and productive manner.
Ability to work quickly and effectively in a fast-paced, high pressure and demanding environment.
Essential for this person to have a professional demeanor and be able to make business decisions.
Must be a team player, have a can do attitude, and work well with others!
Ability to identify notable brands, current and past films, television shows, musical artists, and an overall knowledge of pop culture.
Strong researching skills with the ability to navigate internal and external programs.
Creative thinker, problem solving mind-set, with an eye for high quality designs.
0-2 years professional experience
3rd level degree or diploma required or equivalent work experience
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
We celebrate and embrace the uniqueness and creativity of our teammates, designers, makers, and partners! We strive to continuously build a diverse and inclusive culture and community that empowers all of our teammates to be authentic and achieve their true potential. You’ll be joining Zazzle at a very exciting time in our growth and playing a significant role in our success. This is a true opportunity for your own personal growth, an opportunity to be innovative and creative, and truly make a difference in our future.
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