Welcome to Zazzle, a world of customized products made for you, with love. The mindset at Zazzle is that anything is possible! We celebrate and embrace the uniqueness and creativity of our teammates, creators, makers, and partners. We strive to continuously build a diverse and inclusive culture and community that empowers all of our teammates to be authentic and achieve their true potential. We are searching for enthusiastic, engaged and creative people to join our Zazzle family on the Late Shift team. Zazzle prides itself on providing 100% satisfaction guaranteed… for our users, and employees! You must be willing to take a fresh approach as you respond to customer inquiries via phone, e-mail and live chat. Relevant experience is beneficial, but certainly not essential – we would love to talk with you!
Now, for a bit more about us. You might have heard of Zazzle, and we bet someone you know has used Zazzle. But for the uninitiated, Zazzle is a destination where you can design, sell, and customize thousands of products and designs. Our mission is to give anyone, anywhere, the power to create almost anything. We have millions of customers and over 900,000 independent designers on our platform, we’re profitable, and we’re (secretly) a global juggernaut that’s growing like crazy. We have fun, and we lead with empathy. In fact, leading with heart is one of our values.
The shift time is Monday-Friday, 5pm-1:30am.
No weekends involved!
Fixed term contract : Start date 25th of September 2023 \n
What will Zazzle offer you?
Comprehensive compensation and benefits: At Zazzle, we provide a competitive salary while also recognising the hard work our employees put in! We offer an annual performance review and have many opportunities for internal progression. Along with this, you will get an employee discount for our wide range of products.
Flexible working: Our office is located in the heart of Cork City, but we have a fully remote option from anywhere in Republic of Ireland!
Supportive environment: Our training program is world class to ensure you are ready for the role regardless of experience. We have a dynamic and culturally diverse work environment with ongoing support throughout your time with us.
What does the role entail?
Overall, this position requires you to embrace our delight philosophy and provide outstanding customer service to every customer, every day. The role will consist of communicating with our users to ensure they are completely satisfied with their Zazzle experience, via phone, email and live-chat. When speaking with our customers, embodying our core values of CHIA is essential to your success.
We foster creativity in ourselves and in our community.
We deal with a range of inquiries in regards to order status issues, website navigation, design help and promotional offers. Every situation is unique, and we can tailor our support to that customer’s needs!
We lead with our heart and our relationships with each other, our products and our communities. Our products are made-to-order and are very special to each customer, we approach every issue with this in mind.
We pride ourselves on our Integrity every day in our approach to work, continually asking ourselves if we have done the right thing and done all we can to make each outcome the best it can be.
We put the “Z” in Amazing. We have an excellent training and onboarding program, a sky-is-the-limit approach to our solutions and this is reflected in our world-class customer survey responses and scores.
Excellent written and spoken English.
Proven success of managing difficult customer situations.
A desire to work on a fast paced late shift environment supporting US based customers
Zazzle first began operating in Cork in 2014, with 30 employees in its first year. Since then, it has grown significantly with a current employee count of 300+. You’ll be joining Zazzle at a very exciting time in our growth and playing a significant role in our success. This is an opportunity for your own personal growth, and to truly contribute to Zazzle’s future.
We celebrate and embrace the uniqueness and creativity of our teammates, designers, makers, and partners! We strive to continuously build a diverse and inclusive culture and community that empowers all of our teammates to be authentic and achieve their true potential. You’ll be joining Zazzle at a very exciting time in our growth and playing a significant role in our success. This is a true opportunity for your own personal growth, an opportunity to be innovative and creative, and truly make a difference in our future.
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