EXUS
EXUS is the global leader in improving debt collections results through technology. With its team of experts spanning 4 continents, EXUS has been serving financial institutions for over two decades in more than 40 countries. Consistent with our goal of becoming the most admired company globally in the Debt Collections software market, EXUS has been repeatedly acknowledged by independent advisors, such as Gartner, Oliver Wyman, and Arum. . One of our biggest clients in Thailand is Siam Commercial Bank (SCB).
Our people constitute the source of inspiration that drives us forward and helps us fulfill our purpose of being role models for a better world.
This is your chance to be part of a highly motivated, diverse, and multidisciplinary team, which embraces breakthrough thinking and technology to create software that serves people. We offer a creative, fun, and above all, inspiring working environment that fosters team spirit and promotes the greater good. We are positive and eager to learn and explore. We are committed to our vision.
Our shared Values:
We are transparent and direct
We are positive and fun, never cynical or sarcastic
We are eager to learn and explore
We put the greater good first
We are frugal and we do not waste resources
We are fanatically disciplined, we deliver on our promises
We are EXUS! Are you?
Our Customer Success Team is looking for a talented Senior Application Support Engineer to provide remote support to our clients on the operation and maintenance of EXUS installations on their premises.
Due to our global presence working in shifts and some weekends will be required.
Role’s Responsibilities
Provide L3 technical application support to a production application, systems, and business team. Investigate incidents, interruptions, or bugs in operational systems. Perform triaging and problem-solving to identify issues, and implement change or workaround to ensure continued use of the application.
Configure the Application via SQL Queries and code manipulation to optimize workflows and improve the productivity and efficiency of overall order fulfillment processes.
Serves as an escalation point to resolve application-based issues fielded by Tier 2 Application support.
Create and document processes and procedures for all tasks, systems, and new tools released from Engineering and provide training to the Tier 1 & 2 organizations.
Become intimately aware of the core products and how fulfillment workflows integrate from the customer to inVia systems.
Perform queries in Postgres, analysis of service and server logs, truncating log files to clear space, etc.
Serves as an escalation point for the Tier 1 and 2 resources for issues arising in production.
Improve configurations at new production sites.
Incident registration and management through EXUS’ Helpdesk software
Analysis, resolution, and follow-up of reported incidents with the Engineering teams
Development of Change Requests, testing, installation, and maintenance of EXUS’ proprietary software (by using PL/SQL Developer)
Monitoring, health check, and application housekeeping of our managed service cloud environments
Mentoring and guiding less experienced team members
Regular communication with our clients
Requirements
University Degree in Computer Science or relevant discipline
At least 8 years of relevant working experience
Experience in Collections/Banking systems will be highly appreciated
Very good knowledge of PL/SQL and Oracle Databases, DBA skills are required
Customer-focused mentality with attention to detail and accuracy
Discipline in properly following up all customer requests
Strong communication, presentation, and writing skills in English
Benefits
At EXUS we help our people to achieve excellent results by creating a work environment that encourages individual and team success.
Fully remote work setup
Competitive salary
Inclusive work environment & Well-being Program
A clear induction program & a mentoring buddy to help you
Private health insurance allowance
Unlimited time off
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