Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Positions in this function will generally work to support our end users and monitor the health of our technology solutions.
You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
Responsibilities will be to capture, research, and resolve user issues and impacts utilizing the available tools. The SSA will monitor processing quality as well as application logs, notifications, and alerts. They will follow the documented service guidelines for research and resolution within defined service level agreements. SSA will assist with testing and acceptance activities of the assigned solutions and capabilities.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
4+ years of experience within the healthcare data environment – eligibility, claims, etc.
2+ years of experience with data mapping and workflow documentation
4+ years of demonstrated ability to develop detailed SQL queries, procedures and data modeling
2+ years of experience working with Medicare Advantage and Medicaid Care Delivery models
2+ years of demonstrated ability to develop and maintain quality data routines to verify the imports/extracts
Experience within an application support desk
Experience with database query tools
Demonstrated ability to communicate effectively and problem solve with both business and technical audiences at all levels of the organization with attention to detail
Preferred Qualifications:
Extensive knowledge within healthcare data maintenance.
Expert level Excel user
Proven detail oriented analytic thinker and problem solver
Demonstrated ability to manage assigned work with minimal oversight
*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $71,200 to $127,200 annually based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.
UnitedHealth Group
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