Senior Claims Auditor, Contract, Work from Anywhere in Canada (REMOTE)

Company: ClaimsPro LP
Senior Claims Auditor, Contract, Work from Anywhere in Canada (REMOTE)
What You Will Do
Reporting to the Director, Quality Assurance & Compliance, the candidate is responsible for file audit across various lines of insurance. A strong technical knowledge within the area of claims including Personal and Commercial Property, and Casualty is required. The ideal candidate is a claims expert with a wide range of industry experience, a high attention to detail and is passionate about process improvement.
· Conduct quality assurance reviews of claim files, focusing on adherence to best practices to deliver high quality outcomes to ensure the fair treatment of customers
· Ensure claims adjusters and leaders are calibrated to standard work, identifying key improvement opportunities and trends and contribute to the building of action plans
· Develop and deliver actionable management information reports with corresponding analysis and recommendations on quality assurance and compliance based on established service and performance indicators
· Collaborates with Claims team to understand opportunities for improvement
· Recommend and participate in training and improvement activities based on trends in quality assurance and compliance audits
· Assist with customer escalations as required
· Support leaders in creating an environment for continuous performance and process improvement
· Identify trends and opportunities to improve the overall quality and performance in the delivery of claims services
· Champion change and continuous improvement within the Claims Department
· Participate in special projects, assignments and other duties as assigned
Who You Are
· Post-secondary education (university degree or college) completed in a related field nice to have
· Strong technical knowledge within the area of Claims including Property (Personal and Commercial lines) and Casualty.
· Knowledge of OAB an asset
· Prior claims audit experience an asset
· Well-developed written and verbal communication skills sufficient to present results, analysis and materials involving detailed descriptions and explanations
· Excellent time management skills with an ability to effectively prioritize and simultaneously manage multiple activities with varying complexity with minimal supervision and produce high quality work
· Excellent interpersonal skills; ability to deal with a variety of clients
· A team player yet capable of operating independently
· Strong computer skills including working knowledge of Microsoft Office Suite (MS Word, MS Excel, Outlook) and various Claims systems
Mobility is also necessary as travel may be required. However, this is a remote position that allows for work anywhere in Canada.
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process
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SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates. Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. SCM welcomes resumes submitted directly from candidates.

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