UnitedHealth Group
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
Optum Financial, is modernizing the insurance industry by digitizing complex claims payment processes, allowing people to access their funds faster than ever before. Here, we will leverage your talents along with our technology and financial expertise to streamline claims processes across health and dental plans, auto and property insurance, worker’s compensation claims, and third-party administrators. Our great products need great people like you. We invite you to take your career to the next level with our teams that work every day to improve the lives of others.
We offer a competitive compensation, an excellent and accessible benefits package, and a fantastic work environment that is high energy, dynamic, and progressive. Our Support Center is nationally recognized, having won various industry awards each of the past five years. We offer on the job paid training.
This position is full-time. Employees are required to work our normal business hours of 7:00am – 7:00pm CST (consistent shift). It may be necessary, given the business need, to work occasional overtime or weekends.
We offer 2 weeks of on-the-job training. The hours of the training will be based on schedule or will be discussed on your first day of employment.
You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
Perform backend administrative support for the various Optum “Payment Solutions” utilized by service providers/clients.
Respond to emails, phone calls, and faxes as needed to payees, providers, internal departments, and the Executive Team (as needed)
Initiate emails, phone calls, and faxes as needed to payee’s providers, internal departments, and the Executive Team (as needed)
Successfully process inquiries in accordance with policies, practices, and standards
Research and resolve failed provider secure faxed payment/document attempts; also update database and results achieved/disposition reporting.
Recognize and act on opportunities to make soft retention effort to maintain or convert providers (payees) and payment/billing administrators to electronic virtual credit cards.
Enter high volume of payment and database maintenance transactions received through multiple channels (e-mail, internal systems, phone, fax, etc.)
Effectively navigate various computer platforms, web-based programs, and internet with a keen attention to detail
Must adhere to industry HIPAA and PCI compliance requirements, in addition to company policies, code of conduct and code of ethics.
Must be a contributing member of the team whether it is administrative duties, reports, special projects, performing core functions or supporting ancillary department demand as needed.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
High School Diploma / GED and/or equivalent work experience
Must be 18 years or older
6+ months experience with Vpay
Prior knowledge of the Payment Services Support Operations and/or the Provider Payment Relations Team and their processes
Proficiency in the Microsoft Office Suite
Previous experience working in a contact center environment.
Previous experience working with department and team KPIs.
Ability to work full-time between 7:00am – 7:00pm CST (consistent shift)
Telecommuting Requirements:
Ability to keep all company sensitive documents secure (if applicable)
Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.
Soft Skills:
Reliable and consistent record of attendance
Ability to follow complex processes and create solutions independently.
Strong problem-solving capabilities and time management within a fast-paced environment
Ability to multi-task successfully and meet deadlines in fast-paced environment.
Demonstrate a willingness to listen, understand and acknowledge customers, co-workers, leadership and others in a collaborative, respectful and productive manner.
Demonstrate good judgement and professional initiative on all matters come across the desk, whether inside or outside the normal scope of the role
*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy
California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Washington, Rhode Island, OR Washington, D.C. Residents Only: The hourly range for this is $16.54 – $32.55 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.
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UnitedHealth Group
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