This position is posted by Jobgether on behalf of Simpplr. We are currently looking for a Senior Customer Success Manager in India.
We are looking for a proactive and strategic professional to oversee the success and satisfaction of a growing portfolio of SMB and commercial clients. In this role, you will build strong, consultative relationships, help customers achieve their business objectives, and act as their trusted advisor. You’ll drive adoption, retention, and growth while closely collaborating with internal teams across product, sales, and support. This position offers a dynamic and client-facing environment where your ability to lead, influence, and problem-solve will directly impact customer outcomes and company success.
Accountabilities:
Build and maintain strategic, long-term relationships with key client stakeholders, acting as a primary point of contact for guidance and escalation management.
Understand client objectives and challenges to proactively deliver tailored success plans that drive adoption and long-term value.
Lead strategic account planning, identifying upselling and cross-selling opportunities in alignment with customer goals.
Monitor account health by analyzing product usage data and trends, identifying risks, and creating action plans to prevent churn.
Advocate for customer needs internally by providing feedback to product and engineering teams and influencing product development.
Prepare and deliver performance reports and customer insights to internal and external stakeholders.
Mentor junior team members, foster a knowledge-sharing culture, and contribute to the continuous improvement of customer success processes.
Requirements
5+ years of experience in customer success or account management in a B2B SaaS environment.
Proven ability to manage complex customer relationships and drive business outcomes.
Strong data analysis and strategic thinking skills to translate insights into actionable plans.
Excellent communication and presentation abilities, capable of engaging both technical and non-technical audiences.
Experience working cross-functionally with sales, product, and support teams.
Proactive mindset with a collaborative, solutions-oriented approach.
Bachelor’s degree in Business, Marketing, or related field required; Master’s preferred.
Leadership experience and a passion for mentoring and team development are strong advantages.
Benefits
Competitive salary with performance-based incentives.
Comprehensive health benefits package.
Flexible work options including remote, hybrid, or hub-based arrangements.
Career advancement opportunities and access to professional development.
Inclusive, collaborative, and innovation-driven work culture.
Support for work-life balance through a flexible workplace model tailored to role requirements.
Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.
When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.
The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.
Thank you for your interest!
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Jobgether
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