Senior Pre-Sales Consultant (remote)

Introducing Masabi

// At Masabi, we’re driving the fare payment revolution, powering the journeys of millions all over the world. We build fare collection platforms that allow riders to seamlessly buy and present tickets for public transport either on their mobile phones, from a ticket machine, or even by tapping their bank card to travel.

Our Justride platform is used in over 150 locations worldwide, including some of the largest cities in the world. With our industry-first mobile ticketing SDK, we’ve partnered with large players in the transport space, including Uber, Moovit and Lyft.

Your own journey is important to us too. Choosing a role here means joining a network of innovators from all walks of life; a group of passionate individuals who consistently deliver. Here, you’ll find the tools you need to build the career you want. Whether you’re taking the direct route or trying a new path, we’ll support you no matter what.

The role

// As a Pre-Sales Consultant at Masabi, you will be an integral part of our Pre-Sales team. Your primary focus will be on supporting Masabi’s preparation and response to large-scale and complex tenders issued by Transit Authorities. This role involves producing specific deliverables and is initially offered as a fixed-term contract with the potential for extension.

We offer flexible working arrangements, considering both full-time and part-time options based on the selected applicant’s preferences.

Location

// This role is available in a remote model. While candidates based in the UK or North America (East Coast) are preferred, we are open to considering applicants who can work within European and East Coast US time zones.

Responsibilities

Produce customer-facing documentation and materials for formal RFx responses

Develop Implementation Management and Operations Management plans

Assist in collating business requirements and identifying deliverables and potential gaps during formal procurement

Conduct impact analysis on business requirements, working closely with internal stakeholders and partner organisations to establish solutions and understand their impacts

Analyse technical requirements in relation to existing and planned platform capabilities, collaborating with the Product team and partners to align platform features with customer needs

Collaborate with internal teams, such as Product Management, Engineering, and Service Delivery, to develop Solution Architectures, workflow, Processes, and Delivery plans

Work with partner organisations to ensure clear ownership and formulate solutions that align with customers’ business outcomes and technical requirements

Provide guidance and support to the sales team to exceed customer expectations

Support Project Management and Service Delivery teams in mapping outcomes to quality assurance delivery plans

Conduct impact analysis on requirements, ensuring solution establishment and comprehensive documentation

Travel may be required to support workshops with customers and partners

About You

Essential experience in delivering full fare collection ticketing systems to large transit agencies

Extensive customer-facing experience, engaging with large enterprises or government organisations

Previous experience in a Pre-Sales role, supporting large enterprise software procurements

Strong background in solution architecture and design

Familiarity with Requirements Traceability & Management

Knowledge of ITIL service design or equivalent (ISO 20000 or COBIT)

Familiarity with either PMI-PMBOK or Prince II Methodologies

Experience with ISO 9001 Quality management or equivalent

Proficiency in analysing complex systems involving hardware and software

Our Benefits

Competitive salary package

25 days of holiday per year plus the option to buy another 5 days pro-rated

Private Healthcare via AXA including pre-existing conditions and mental health

Life Insurance

Menopause support

Choice of workstation

Flexibility to work from home whenever you need to and flexible working hours (we are currently operating either fully remote or in a hybrid mode, please see Remote Working Policy below for more details)

Ability to work for up to 3 months per year from any country in the world

Pension scheme

Training allowance of up to £1000 per year

£200 annual allowance for any home office need or improvement

Enhanced family leave pay

Onsite/video yoga classes

Cycle to work scheme

Unlimited snacks and drinks, with regular free lunches (when in the office)

Regular social gatherings with a monthly allowance for each employee

Biannual company events

Fun and collaborative environment with a focus on making a difference in the world

Additional Information

// Careers at Masabi are for people who are going places – people who are moved by our mission to improve accessibility and make fares fair for everyone. We are grateful to be a network of innovators from all walks of life; a group of passionate individuals who consistently deliver. We operate with openness — we celebrate multiple approaches and points of view and strive to create an environment where everyone feels empowered to bring their whole, authentic selves to work. Whoever you are, just be yourself.

We encourage people from underrepresented backgrounds to apply; we don’t discriminate. Also, please notify our team of your pronouns at any point in your application. We believe in journeys made simple. Excursions made effortless. So, we cancel out confusion and leverage our collective expertise to support transit agencies and make life better for millions of riders — together we are creating a future.

We’re already powering journeys – are you ready to join us?

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Masabi