Schneider Electric
Job Description:
Great People make Schneider Electric a great company.
Do you dream of working in a company that is driven by a meaningful purpose and that continuously creates an inclusive environment where you are empowered to do your best and be innovative?
The Role: Senior Remote Support Engineer
What will you do?
Communicate the EcoStruxure Asset Advisor entitlement and pre-requisites (call and email)
Support customer on gateway installation & configuration
Support in configuring network parameters on equipment network management card
Work Order management (Salesforce)
Supports the Connected Services Hub in re-connecting disconnected asset
Monitoring and management of EAA SP&C Accounts, AUM and Connectivity Rate for Countries of support
Identify lead generation
Work closely with the Country Customer Success Manager
Qualifications
What qualifications will make you successful for this role?
Good communication and interpersonal skills
Experience in customer-facing, project management, analysis, technical troubleshooting skills
Familiarity with UPS communication (SNMP, Modbus RTU & Modbus TCP)
Working experience in Salesforce and WO management would be an added advantage
Certification in networks & routing concepts would be an advantage but are not mandatory
Schedule: Full-time
Req: 009358
Schneider Electric
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