Job Title: Senior Tech Support Engineer (L1 & L2 Support) – Remote Location: Remote (Work From Home) Job Type: contract Renewable Shift Timings: 12:00 PM – 9:00 PM MYT (Noon Shift) 9:00 PM – 6:00 AM MYT (Night Shift) Industry: IT Services / Financial Services Experience: Minimum 6 years Job Description: We are looking for experienced Tech Support Engineers to join our support team for L1 & L2 operations . Candidates must have strong technical acumen, troubleshooting ability, and excellent communication skills to support enterprise-level software and systems. Domain knowledge in the financial sector is preferred. Key Responsibilities: Troubleshoot technical issues and identify bugs in software applications Provide remote support to employees via helpdesk and remote desktop tools Review logs (e.g., Grafana), monitor dashboards, and respond to alerts in a timely manner Perform root cause analysis and create incident reports Document support processes and contribute to knowledge bases Coordinate with internal teams for issue resolution Evaluate and test new technologies/tools Handle multiple support cases efficiently Maintain accurate and timely employee feedback Required Skills & Experience: Bachelor’s in Computer Science or related field Minimum 6 years of experience in tech support or desktop support Strong knowledge of Windows/Linux/Mac OS Experience with Grafana, remote support tools, and help desk systems Confident in writing SQL queries and using databases Familiarity with basic JavaScript and Python Prior experience in L1/L2 support, especially in software-heavy environments Experience in Metatrader platforms and networking is a plus CRM knowledge is a plus Strong analytical thinking, attention to detail, and problem-solving ability Excellent verbal and written communication skills Work Environment: Remote working setup Must be comfortable with rotational or fixed shifts as per requirement Preferred Domain Experience: Financial Sector – Banking, Trading Platforms, Investment Firms, etc. How to Apply: Apply: [HIDDEN TEXT] feel free reach out WhatsApp +91 7339066349
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