Service Engineer

Bachelor of Science (BSc) in Computer Science & Engineering, Bachelor of Science (BSc) in Electrical & Electronic Engineering, Bachelor of Science (BSc) in Electronics, Diploma in Engineering.
·Professional certification in IT is preferred, as is experience repairing hardware and software.
Experience

4 to 6 years

The applicants should have experience in the following business area(s):

IT Enabled Service, Computer Hardware/Network Companies, Group of Companies
Additional Requirements

Age 25 to 35 years

·Proven experience in hardware, software diagnosis and repair.
·Technical expertise in installing and maintaining Laptops, desktops, Projectors, display solutions, CCTV Camera, AV systems, and PA systems.
·Strong communication and customer service skills.
·Ability to manage multiple tasks and maintain detailed documentation.
·Familiarity with IT products and industry trends.
·Ability to foster relationships and drive business growth.
·Excellent organizational and problem-solving abilities.
·Excellent communication, negotiation, and problem-solving skills.
·Ability to work under pressure and manage multiple tasks with strict deadlines.
·Good Communication Skills (Bangla and English)
Responsibilities & Context
Job Overview:
Whiteshell Limited is seeking a motivated Service Engineer to join our team. The ideal candidate will be responsible for diagnosing, repairing, and maintaining hardware and software systems, including desktops, laptops, IFP systems, and display solutions. This role requires strong technical expertise and excellent customer service skills, providing both on-site and remote support. Key responsibilities include managing RMA requests, performing routine maintenance, conducting installations, and ensuring systems integrate smoothly with existing setups. The role also involves inventory management and thorough documentation of all services. The ideal candidate will have extensive experience in the IT hardware industry, a proven track record of meeting business goals, and a passion for overcoming challenges. If you have a strong background in service engineering with a history of successful performance, we encourage you to apply.
Job Responsibilities:
·Diagnose and repair hardware and software issues on desktops and laptops.
·Perform routine maintenance and updates on desktops and laptops.
·Replace or repair defective components such as motherboards, screens, and keyboards.
·Provide on-site and remote technical support to customers, assisting with technical queries and troubleshooting.
·Process and manage RMA requests for defective desktop and laptop equipment, coordinating with suppliers and manufacturers for RMA processing.
·Track and document RMA status, repairs, and resolutions, maintaining accurate records of all repairs and transactions.
·Install and configure software and hardware for desktops and laptops to company standards and customer specifications.
·Install and configure IFP systems, KIOSKS, digital signage, video wall panels, and AV equipment, ensuring proper integration with existing systems.
·Perform regular maintenance, troubleshooting, and repairs on IFPs, digital signage, video walls, and projectors.
·Provide technical guidance, advice, and support on display solutions and PA systems, ensuring customer satisfaction.
·Manage spare parts inventory, ensuring timely restocking and accurate records.
·Conduct comprehensive testing, quality assurance, and documentation for all installations, repairs, and services.
·Maintain compliance with safety guidelines, industry regulations, and company policies.
·Stay updated with the latest technologies, participate in training, and contribute to improving service quality and processes.
·Perform any other tasks assigned by management to ensure the achievement of sales goals.
Skills & Expertise
CCTV Maintaining Computer Hardware Troubleshooting Desktop hardware diagnostic skill Excellent customer service skills Laptop repair PA system projector
Compensation & Other Benefits

T/A, Mobile bill, Tour allowance, Provident fund

Salary Review: Yearly

Festival Bonus: 2

Workplace
Work at office
Employment Status
Full Time
Gender
Only Male
Job Location
Anywhere in Bangladesh
Company Information
WhiteShell Limited
Address:
House # 10 (1st Floor), Road # 113/A, Gulshan # 2, Dhaka-1213, Bangladesh.
Business:
Whiteshell Limited is dedicated to helping tech users of all experience levels get more from the hardware products of Information Technology in Bangladesh. We are introducing high and latest ranges of Laptop, Desktop, Projectors, Sound Systems, Video Panel and other IT products in Bangladesh market. In a short period, we have established catering our products and services through channel distribution, corporate and retail all over Bangladesh. With incredible product knowledge built from years of experience of our workforce covering the consumer tech industry, Whiteshell Limited is uniquely positioned to offer tech savvy users more from their purchases.
Report this Job / Company (রিপোর্ট)
এই চাকরির জন্য বিজ্ঞাপন দাতা প্রতিষ্ঠান আপনার কাছ থেকে কোন অর্থ চাইলে অথবা কোন ধরনের ভুল বা বিভ্রান্তিকর তথ্য দিলে অতি সত্ত্বর আমাদেরকে জানান অথবা জবটি রিপোর্ট করুন। চাকরি পাওয়ার জন্য কোন ব্যাক্তি / প্রতিষ্ঠানকে অর্থ প্রদান করতে বিডিজবস কাউকে উৎসাহিত করেনা। কোন প্রকার অর্থ লেনদেনের দায়িত্ব বিডিজবস বহন করবে না।

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