Are you passionate about delivering top-notch customer service and ensuring smooth operations? Join our New York-based electronic security team as a Service Intake Coordinator—a critical role in maintaining high customer satisfaction and efficient service delivery, all from the comfort of your home.
The Role
What You’ll Do:
Customer Communication: Respond to incoming service requests via phone and email, ensuring each inquiry is addressed with speed and accuracy to meet customer needs.
Service Coordination: Schedule and coordinate service calls, clearly communicating details to both customers and technicians for seamless service.
Follow-Up: Track open service requests rigorously, following up as needed (even outside of regular office hours) to guarantee customer satisfaction and issue resolution.
Record Keeping: Keep meticulous records of service requests and customer interactions in our database, ensuring reliability and accuracy in every detail.
Collaboration: Partner closely with technical teams to relay customer issues and support a unified, high-quality service approach.
Ideal Profile
What You Bring:
Industry Insight: Ideally, experience in the electronic security industry, with a strong grasp of service protocols and customer care.
Communication Excellence: Outstanding written and verbal communication skills, with a knack for clear, concise information sharing and handling sensitive situations diplomatically.
Organizational Talent: Exceptionally organized and able to juggle multiple service requests, prioritizing tasks to keep everything on track.
Dedication to Service: A professional with a commitment to service excellence, ready to step up outside normal hours when critical issues arise.
Team Player: Collaborative spirit, working effectively with different teams to achieve service goals.
Tech Savvy: Experience using CRM and service management software to streamline workflows and maintain seamless customer communication.
Proven Success: A history of enhancing service delivery and boosting customer satisfaction in a similar role.
Kindly apply here:
If you’re detail-oriented, proactive, and excited to make a real impact in the electronic security industry from a remote setting, this role is your chance to shine. We’re looking for a dedicated professional ready to go above and beyond. Apply now to join our team!
What’s on Offer?
Flexible working options
Work alongside & learn from best in class talent
Excellent career development opportunities
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