Service Manager Remote, China

Description

Job Summary:

The Service Manager plans, prepares, and manages projects from beginning to end in order to maximize productivity and meet customer requirements. In addition to owning the overall execution of site projects, the Service Manager will act as the field execution owner for the customer, managing Fulfillment 5 (safety, quality productivity, on-time-delivery, and cost) to ensure operating plans are met according to schedule. The Service Manager serves as the primary customer interface.

Essential Duties & Responsibilities:

Develop field service outage cost estimates using standards. Ensure all aspects of the job related to field service are planned accordingly, including schedule, cost, man loading, and job set-up.

Plan, prepare, and manage projects from beginning to end by reviewing project requirements, setting up projects, mapping POs, developing and executing against cost estimates, establishing project risk analysis and mitigation strategies, and owning performance relative to Fulfillment5 and customer KPI/CTQs targets

Serve as the additional customer interface with P&L, and communicate with the Customer Service Manager, CSL, and CPM

Review and verify the forecast to maximize utilization and meet catalog targets

Review sub-contracts and negotiate terms and conditions

Communicate with Field Service Coordinators, Resource Managers, EHS Managers, and Staff Project Managers to update the job status and ensure project success on a daily basis

Lead daily project execution status calls, Day 2 calls, and OEL Day 2 spot check calls to maintain project accountability

Own the status and monitoring of progress and costs of the project with the support of the project controls team

Conduct audits and inspections on the work teams during the execution of the installation, commissioning, receiving, operation and maintenance activities

Analyze and report project close out metrics to determine proximity to operating plan targets

Review revenue pacing and billing and approve supplier invoices

Manage PO limit reports, placed employees without POs, unbilled shipments, accounts receivable, and credit card aging to remain within cost targets

Lead shift handover review sessions to improve the effectiveness of future projects

Implement corrective actions based upon Safety Observations, Advanced Communication Notifications, and Root Cause Analyses

Interview candidates and assess job qualifications to assist with the recruitment and hiring processes

Reward and recognize strong performance on the job site via site compensation / incentive process

Ensure EHS standards at site are met by working with the Site EHS Specialists to develop and execute FME plans, customer requirements, and overall OneGE EHS plan compliance and completion

Preside over the execution activities of a team of field employees to include outage managers and construction managers

Run or support (as required) end customer pre- and post-outage meetings to maximize project efficiency and effectiveness

Identify the need and complete requisition process for tooling and 3rd party vender (labor and non-labor) services

Approve technical reports generated on site, update documentation as required

Maintain contact with TFAs running you assigned projects for direction, updates and support as needed

Travel may be required

Ability and willingness to work holidays, weekends and overtime as required by field assignments

You may be assigned other duties to help proactively drive our FieldCore vision and align with our organization’s core values.

Required Qualifications & Experience:

5 to 7 years applicable experience and demonstrated success/knowledge

3+ years managing and developing employees

3+ years of specialized/industry experience

Bachelor’s degree or equivalent in related field with minimum 5 years project management experience;

Experience in power generation or technical industry can be substituted for degree and/or project management experience

English proficiency required

Desired Characteristics:

Excellent customer service and interpersonal skills

Proficient in project management

Ability to solve complex problems

Excellent communication skills

Ability to perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time sensitive deadlines

About FieldCore:

FieldCore, a GE company, is an independent, industrial field services organization focused on World-Class Execution across the power generation and oil & gas industries. We have brought together more than 12,000 of the foremost experts in field services to focus on one thing; delivering excellent outcomes for our customers. As a global organization, we celebrate the uniqueness of our diverse employees and strive to create an inclusive culture. Our people are driven by our core values of safety, integrity and quality, and focused by our guiding principles. For more information visit our website .

FieldCore is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex, national origin, age, veteran status, status as a qualified individual with a disability, marital status, pregnancy, sexual orientation, ancestry, genetic information, gender identity, or any other characteristic protected by law

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