Location: The successful candidate will have the opportunity to work in a hybrid environment; working remote as well as at the closest office location
About the opportunity
The Service Consultant role is aligned to a North American Eastern Standard Time and requires a night shift in Mauritius. The Consultant is responsible for providing guidance on the implementation of Dayforce core modules (WFM, Payroll and/or Benefits) for new or existing customers adding a new Dayforce core module. The consultant uses reliable, repeatable, and quality implementation practices to come up with the optimal solution, satisfying the customer’s need. The Consultant works closely with the Project Manager for Implementation projects to plan the project and identify critical dependencies.
This role does NOT develop code.
What you’ll get to do
Document and validate customer’s business requirements
Conduct consulting sessions with the customer and document with meeting minutes
Provide guidance and best practices to the customer on Dayforce core modules (WFM, Payroll and/or Benefits) to meet customer’s documented requirements
Test and implement solutions for customers
Attend project meetings and provide status on progress of activities and deliverables
Maintain accurate and timely updates within the project tracking, time tracking and customer billing system
Be a “go-to” resource for specific Dayforce core modules’ areas for internal and external users
Complete new release training on a timely basis; be fully versed on new and/or enhanced functionality in each product release
Skills and experiences value
Ability to form great customer relationships
Ability to consult customer on business needs
Ability to engage with multiple projects & customers at the same time and manage priorities accordingly
Excellent organization, communication, and collaboration skills
Ability to lead and facilitate customer workshops and sessions
Strong analytical and problem-solving skills
Prior functional experience with Dayforce HCM would be an asset
Prior consultative experience with employee data integration or HCM software
Proficient in Microsoft Office products
Bachelor’s degree in Business, Management, IT, or any IT related field
3-5 years’ of HCM consulting experience with an HCM software provider preferably with a focus on Dayforce core modules (WFM, Payroll and/or Benefits)
Excellent English and French, written and spoken is required
Analytical thinking is required
Excellent documentation skills
Superior customer support experience
Experience working with North American clients and vendors a benefit
Working Schedule: 3 PM to 1 AM (Night Shift)
Ceridian
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