JOB OVERVIEW
**Location:** Remote (Must be available to work during US time zones)
**Overview:**
We are seeking a dedicated Customer Service Representative to join our team on a part-time basis. This role focuses on providing exceptional support to our Shopify store customers, primarily based in the US. Experience with Gorgias is a plus.
**Responsibilities:**
– Respond promptly and professionally to customer inquiries via email, chat, and social media.
– Assist customers with order tracking, product inquiries, returns, and other service-related issues.
– Manage and resolve customer complaints in a timely manner.
– Use Gorgias to handle customer service tickets and ensure issues are addressed efficiently. (We havent started using it yet)
– Collaborate with the fulfillment team to ensure customer orders are processed smoothly.
– Document and track customer interactions and feedback to help improve overall customer satisfaction.
– Provide product recommendations and upsell opportunities when appropriate.
**Qualifications:**
– Proven experience in customer service, preferably in eCommerce, with a focus on Shopify stores.
– Familiarity with Gorgias or other customer service platforms is a strong advantage. (We havent started using it yet)
– Excellent communication skills in English, both written and verbal.
– Ability to handle multiple customer inquiries simultaneously with patience and professionalism.
– Strong problem-solving skills and attention to detail.
– Ability to work independently and as part of a team.
– Must be available to work during US time zones.
**Working Hours:**
– Part-time to start, with flexible hours to meet customer demand during US time zones.
**Compensation:**
– Competitive hourly rate based on experience.
**How to Apply:**
Please submit your resume and a brief cover letter detailing your customer service experience, especially with Shopify and Gorgias.
SKILL REQUIREMENT
VIEW OTHER JOB POSTS FROM:
SHARE THIS POST
Bookmark Note: ×
Why is this blurred?
For privacy and security reasons, you need to be logged into an OnlineJobs.ph account in order to view this link.
Do OFS Just Work 24/7? An OFS WordPress Developer with Motorcycles and Tattoos
Wordpress developer, tech-savvy Aron turned his passion for coding into a lifestyle of freedom and adventure. From WordPress programming wizardry to cruising the open roads, Aron lets us into his humble home and his life.
Onlinejobs.ph
You must sign in to apply for this position.