ServiceNow

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we’re proud to be one of FORTUNE 100 Best Companies to Work For® and World’s Most Admired Companies™.

Learn more on and about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

What you get to do in this role:

The SRE will be responsible for managing and resolving the most challenging issues for the ServiceNow Operations team focusing on Performance and instance availability. This includes being the last point of escalation within the Operations department and mentoring junior team members in the various technologies.

Duties will also include but are not limited to:

Provide relief and sustainable resolution to issues within our infrastructure.

Use your experience in software development, systems engineering and networking to proactively prevent repeatable issues.

Drive initiatives with partner teams to improve the reliability and performance of the infrastructure through improved system design.

Drive a culture of intolerance to manual activity which results in a highly automated environment delivering scalable solutions.

**Please note this is a Swing shift role which could be either Sun-Wed or Wed-Sat, and includes a shift allowance to compensate**

Qualifications

To be successful in this role you have:

Degree in computer science / engineering or equivalent.

Minimum of 3 years experience working in IT operations.

Demonstrated ability to troubleshoot difficult technical issues

Strong Experience with relational databases (e.g. MySQL, Oracle, Postgres)

Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell)

Advanced Unix/Linux experience

Working knowledge of the components in a web applications stack.

Experience diagnosing performance degradation (e.g. explain plans, database tuning)

Experience working well in a team environment while also being able to work productively while unsupervised

Strong personal commitment to quality and customer service

Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems

Ability to work with high-value customer administrators and developers

Excellent time management skills

Networking skills, IP addressing and routing.

Monitoring of large and scalable systems, applications and networks.

The following additional skills are preferred but not required:

Experience writing or debugging Object Oriented code (Java preferred, other relevant technologies ok)

Experience working with dynamic HTML components: AJAX, JavaScript, AngularJS, CSS, XML, HTML, XHTML

Advanced object oriented programming skills (Java strongly preferred).

Deep understanding of JavaScript

Demonstrated proficiency with the following Technical Skills

Web Services (consuming or providing) (SOAP, REST)

Data Extraction Technologies (e.g. JDBC, ODBC)

Any bi-directional, automated integration between two systems

TCP/IP, Networking knowledge

Experience with Splunk

Understanding of Simple Network Management Protocol (SNMP)

A fundamental understanding of ITSM, ITIL, and/or CMDB

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the .

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ServiceNow

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