Solution Architect (Remote in Ireland)

About The Role
Job Title: Solutions Architect
Location: Remote based in Ireland.
Terms: Permanente Contract / Full-Time 40h weekly
Schedule: Monday to Friday – 9h00 to 17h30
ABOUT THE ROLE
The role of the Solutions Architect will report directly to the Chief Technology Officer. In this role, you will be responsible for in-depth analysis of customer / program-specific or organization-wide business needs and the design, development, and delivery of tailored technology solutions to meet those objectives.
Additionally, the Solution Architect will be responsible for supporting Sales organization, product portfolio management and project management during the implementation and continuous improvement activities.
This role is technical and requires experience in multiple technologies and environments.
This is a permanent work from home role so the only commute you will need to worry about is getting to your home desk.
JOB RESPONSIBILITIES:

Requirement gathering and analysis: Understand and dissect complex business requirements, transforming them into actionable technology solutions.

Solution Design & Development: Design, develop, and deliver technology solutions that are scalable, reliable, and secure.

Continuous Improvement: Drive ongoing enhancements to our existing processes and systems, ensuring we maintain an edge in the ever-evolving BPO and CX landscape.

Support Sales Organization: Collaborate with the sales team to provide technical expertise, proposal support, and product demonstrations, ensuring we deliver value to our clients and prospective clients.

Product Portfolio Management: Oversee and manage the portfolio of technology products, ensuring they remain relevant and competitive.

Project Management: Work closely with implementation teams to ensure projects are executed on time, within scope, and aligned with client expectations.

Documentation: Create business and technical documentation for internal and external users to showcase the architecture, functionality and operability of the solution.

Stakeholder Communication: Maintain open lines of communication with all stakeholders, including clients, sales teams, and technical teams, ensuring seamless delivery and alignment with objectives.

Supporting innovation: Continuously monitor industry trends and emerging technologies related to contact center and digital customer experience (CX). Evaluate new features and capabilities and recommend improvements or enhancements to optimize contact center services.

Your profile
REQUIREMENTS:

Proven experience as a Solution Architect with hands-on experience designing and implementing technical solutions.

Experience with cloud-based PaaS/IaaS providers (e.g. Azure, AWS, GCP, OCI)

Strong understanding of Cloud Contact Center (CCaaS) technologies. Previous experience with Genesys Cloud is desirable.

Strong understanding of omnichannel capabilities, and integration with Third-Party tools and services (CRM, Reporting, etc).

Strong project management and organizational skills.

Good understanding of IT Security principles.

Business awareness and ability to drive out business benefits through the use of technology.

Strong leadership skills to support and guide team members.

Aptitude for discovering and learning new technologies and concepts.

Comfort working in a dynamic, research-oriented team with concurrent projects.

ABOUT YOU:

Bachelor’s degree in Computer Science or a related field.

Proven experience as a Solutions Architect.

Proficiency in system architecture design and modeling.

Strong knowledge of cloud technologies and architectural best practices.

Excellent communication and problem-solving skills.

Ability to work collaboratively with cross-functional teams.

Strong project manager skills

Why us?
WHAT YOU GET IN RETURN:

Fully Remote work (based in Ireland)

A competitive salary

Work From Home Allowance

Online Gym and Wellbeing Studio.

The opportunity for professional growth.

Fun company events and team outings.

Autonomy and Responsibility

About us
Otonomee is a purpose built, fully remote BPO. Otonomee was founded in 2020, headquarted in Ireland, to provide a different offering in the BPO industry. Otonomee provides global premium customer support to innovative Brands in Healthtech, Fintech, E Commerce, SaaS & Facilities Management.
Otonomee’s Founders and Senior Leadership Team had experienced firsthand the challenges in the traditional BPO industry. The pandemic (i.e. the adoption of remote work as viable working model) created an opportunity to build a new, vibrant business that solved those challenges for team members and for clients.
By leveraging Otonomee’s remote working model, we provide premium Customer Experience with a high quality, flexible and entrepreneurial approach. Our Clients’ share our commitment to great Customer Service by promoting a positive employee experience and sustainable & equitable future.
Otonomee is a purpose driven company and a Certified BCorp since 2023. This means that we are one of 9,000 companies globally verified to meet high standards of social and environmental performance, transparency, and accountability.
We encourage equality, diversity, and inclusion in the workplace, promoting dignity and respect for all. We welcome your unique talents and contributions, our inclusive culture inspires us to be curious, be bold and speak openly. We strive for an inclusive culture where we all can feel respected, valued, and connected – Together we grow

Otonomee